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Action Plan <br />RETENTION <br />Phase 1: June 1998 to December 1998 <br />Committee <br />Due <br />$ <br />Objective: Establish communication procedure <br />1. Create Retention Subcommittee <br />• UEZ Staff <br />• County Tax Staff <br />• Merchants Representative <br />Chamber Representative <br />• Owner Representatives <br />Steering Committee <br />July 1998 <br />2. Make personal contact with every commercial business owner <br />Retention Subcommittee <br />September <br />1998 <br />3. Complete an owner contact survey(see attached form) <br />Retention Subcommittee <br />September <br />1998 <br />4. Use voice mail to receive questions and comments <br />Retention Subcommittee <br />July 1998 <br />5. Develop program priorities based on information from contacts <br />• incentive programs <br />• appearance enhancements <br />• investment commitments <br />• owner responsibilities <br />Retention Subcommittee <br />December <br />1998 <br />6. Establish an ombudsman program to direct business owner questions to <br />the best information source <br />8dsiness Districts, lnc. . . <br />South Gateway Commercial Corridor Action Plan <br />45 <br />