Professional Services Agreement - Arcadis US Inc - Project Management for Utility Billing System

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Project Risk Management — institute a Risk Management Process that includes Risk Management Planning, Risk Identification, Risk Analysis and Risk Monitoring and Control. Maintain Project Documentation — publish and maintain all project documentation. This includes producing minutes at all meetings, maintaining all documentation of decisions, tracking of issues, and management of other project -related documentation and deliverables. Deliverables will be electronically deposited in a central repository for the capture and re -use of intellectual assets. All materials contained within the repository will become the property of the City. Arcadis will obtain sign -off from the City on all project deliverables. Arcadis has the ability to provide to the City a Microsoft SharePoint-based project management web site for use during the implementation project. Conduct Status Meetings and Develop Status Reports — manage relevant project meetings and will attend meetings arranged by the City. Regular meetings will include weekly project update meetings presentations to the City staff and software vendor. Develop Quality Assurance Plan — develop a quality assurance (QA) plan to address the specifics of the quality control (QC) process, including but not limited to exact dates for project QC activities, communication mechanisms, and QC report formats. Additionally, the relationship of QA activities with other project management processes will be defined, specifically risk management, resource planning, budget, schedule, change control, and testing. Conduct Deliverable Review and Sign -Off Process - in conjunction with the City and the software vendor, a process for deliverable review and sign off will be established. This process will be monitored by the project manager throughout the project for all deliverables such as requirements, design, build/configuration, testing, etc. The appropriate City personnel will be identified for sign off on all deliverables as well as the appropriate integrator team members. Specific information, discussions and decisions will be captured by the project management team in the sign -off templates and meeting minutes as agreed to with the City. Arcadis will be responsible for reviewing the Vendors' monthly invoice and evaluating earned value towards claimed milestone payments. Plan and Support System Cut -Over — review and provide input to the integrated cut -over plan developed by Systems and Software. The project manager will work both on -site at City office and remotely and will generally be on -site every other week or as project activities dictate. Task 2. Quality Control and Testing Arcadis shall assist the City with quality assurance testing of all solution components to test conversion data, product configuration, functionality, interfaces, reports, etc. prior to going live. For the put -poses of this statement of work, we have assumed that there will be functional, integration, and conversion testing, and one mock -cut over as defined in Systems and Software's scope of work. Arcadis will work with the software vendor to develop plans for these testing phases and will work with City staff to create testing processes and scenarios. City resources will execute the testing with support from the Arcadis testing team, and City will be responsible for final system acceptance. The following are the specific activities that the Arcadis testing team will pet -form: • Provide input to the software testing and acceptance plans. Exhibit A, Scope of Basic Engineering Services Niv 2