Laserfiche WebLink
Vermont <br />ofSystems <br />materials maintenance support. Warranty and maintenance contract service provided on a <br />Depot Basis can require several days to complete. Therefore, plan your purchases to include <br />spare critical units, in order to provide your users with uninterrupted operations. Hardware <br />returns in the original packaging are only accepted during the first 30 days following delivery. <br />15. VSI POS Hardware Support <br />To support our POS software applications, VSI offers a broad range of hardware computers and <br />peripherals that we have evaluated, qualified, and configured to function properly with our <br />software. This requires an extensive investment of resources including labor and the purchase <br />of one or more of each type hardware product. Further, these hardware products are essential <br />to support our customers and for testing each software upgrade. Most customers appreciate <br />the availability of these qualified products, since it saves them from experiencing the same <br />expensive process. <br />Our priority is to offer only high quality products with extended warranties at competitive prices, <br />but not necessarily at the lowest prices. A qualified product that is competitively priced is much <br />more important than the lowest price. More often than not a lower priced, unqualified product <br />will eventually cost much more for all concerned. VSI hardware support policies are as follows: <br />Qualified POS Hardware Purchased From VSI -- Full Support <br />VSI will be responsible for ordering the properly configured hardware with the correct cables <br />and other features, delivery, installation and configuration assistance, toll free telephone <br />support, and warranty service arrangements, as needed, Full Support is defined as assisting the <br />Customer to successfully implement the first one or two units of the same product. <br />Qualified POS Hardware Purchased From Another Source — Partial Support <br />VSI is not responsible for resolving problems resulting from incorrectly ordered hardware, <br />resulting installation and configuration problems, and warranty service arrangements. However, <br />VSI will provide limited guidance and support, during the installation of the hardware. If issues <br />are not resolved within a few minutes, then VSI will continue to provide 800 phone assistance at <br />the standard VSI support rate. <br />Non -Qualified POS Hardware Purchase From Another Source — Limited <br />Support <br />VSI does not support non-VSI qualified POS hardware using our 800 support lines. However, if a <br />customer calls for assistance and the VSI support person determines that the request is for a <br />non -qualified product, he/she will discuss options as follows: 1) Select qualified hardware on <br />sales@vermontsystems.com Tel: 877-883-8757 Page.8 <br />