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Vermont <br />`Systems <br />ceueat'�cn A Pads Safwrare <br />10. Telephone Support <br />Telephone support worldwide, during VSI standard business hours, is included in the Annual <br />Software Maintenance and Support fee, provided that VSI has previously trained the individuals <br />being supported. Otherwise, chargeable telephone or on -site training must be completed. <br />11. Documentation <br />All documentation is provided electronically via FTP with the application software and it includes <br />the online User Reference Manual, Installation Planning Guide, Sample Reports, Installation <br />Instructions, On -Line Help, and Sample Database with Tutorial. Customers can print any number <br />of copies needed to train their staffs and manage their operations. <br />12. Installation Planning <br />After receiving your order, VSI will assist you to develop a plan, which will assign Customer and <br />VSI responsibilities for the various elements required to successfully complete the installation <br />and training. <br />13. Third Party Vendor General Ledger/Cash Receipts Interface <br />Procedures <br />The VSI Trainer will configure RecTrac/Golffrac/CYMTrac software for the appropriate vendor <br />interface and will show the Customer how to generate the batch export file that contains the <br />summary or detailed transactions for the day or any date range. At this point, it is the <br />Customer's responsibility to contact the financial software vendor to arrange for assistance to <br />import the daily batch file for automatic posting to the cash receipts or general ledger system. <br />The VSI trainer is not responsible for importing the batch files into any third party application <br />software or for contacting the vendor. <br />14. Hardware Payment & Warranty <br />Full payment for the hardware and systems software is due following delivery and verification of <br />the order. The verification process must be completed, so that all payments can be made within <br />30 days of delivery. The VSI supplied hardware includes warranties from the manufacturers or <br />distributors for specified periods. Please review the quotes and warranty chart provided by VSI. <br />After the warranty period or add -on warranty period, hardware vendors also provide time and <br />safesfrwermontsysYems,cam Tel: 877=883-8757 Page 7 <br />