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Vermont <br />o®Systems <br />I'cuaa�'��n d earti, Soo+rare <br />Stage 2 Status Report Intervals Every 4 hours daily N/A <br />during <br />standard j <br />business <br />hours <br />......... <br />Escalation Stage 3 (President) 72 hours 10 days N/A <br />E. VSI Support Services Pricing <br />VSI charges a daily fee for on -site training based on an 8-hour day, plus out-of-pocket travel <br />expenses. VSI charges the same daily fee for classroom -training at VSI for the first two Customer <br />trainees, along with a reduced rate for each additional trainee. Other services include 800 <br />telephone training, programming, hardware, and network configuration support services. Travel <br />time, which includes two-way travel for trips lasting less than 4 hours, is also chargeable. VSI <br />reserves the right to modify these rates at any time. Contact VSI for a quote. <br />7. VSI Weekend Support Services Pricing <br />The daily and hourly weekend training rates are based on one and one half times the standard <br />weekday rates. If the Customer asks a VSI Trainer to stay over a weekend, in order to save on <br />travel costs, and no training is provided, the Customer will be charged a reduced daily fee, plus <br />all normal travel expenses. VSI reserves the right to modify these rates at any time. Contact VSI <br />for a quote. <br />8. On -Site Training Short Notice Cancellation Penalty <br />If scheduled on -site training is cancelled with less than 2 weeks' notice, the Customer will be <br />responsible for any travel expense losses, as well as a penalty to partially offset VSI Trainer <br />rescheduling costs. This penalty will be applied reasonably, <br />9. Training Cancelled During Scheduled Onsite Training Week <br />If the Customer cancels or delays training for any reason (weather, trainee sickness, etc) while <br />the VSI Trainer is onsite, Customer must still pay VSI daily rates for training and travel expenses. <br />sales@vermontsystems.com Tel: 877-883-8757 Page 6 <br />