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to Citizen Oversight” suggests other procedures that, <br />taken together with citizen oversight and an effective <br />internal affairs unit, may improve <br />police accountability in departments <br />in which officer conduct needs <br />improvement. <br />The effectiveness of citizen oversight <br />depends enormously on who the <br />principal parties are. In Minneapolis, <br />there was “a complete turnaround” <br />in the relationship between the <br />police department and the Civilian <br />Police Review Authority after a new <br />chief and a new executive director <br />took over and the new mayor made <br />clear she expected them to cooper- <br />ate. Supporting this observation, a <br />subject officer in Minneapolis wrote <br />on his anonymous customer satisfac- <br />tion survey in 1998, “It appears as though there have <br />been some changes in the factfinding process, which <br />resulted in a more satisfactory outcome. In the past I was <br />unable to give a favorable opinion of the Civilian Police <br />Review Authority, but I was pleased with this openness.” <br />Oversight bodies in the United States have limited <br />authority. In particular, they do not have the power to <br />discipline officers or establish depart- <br />ment policies. In these areas, they are <br />only advisory. Furthermore, oversight <br />bodies have no influence on some <br />police managers or, as a result, many <br />or most line officers. According to <br />one chief, “Boards can’t be effective <br />because officers fear IA, not them.” <br />Concerns about liability and supervi- <br />sor criticisms may typically discour- <br />age misconduct much more than <br />either citizen oversight or internal <br />affairs investigations. <br />In a related vein, oversight proce- <br />dures generally focus on individual <br />officers, letting supervisors off the <br />hook in terms of management’s <br />responsibility for—and tremendous influence over—line <br />officers’and deputies’behavior. As a result, unless the <br />oversight system includes making recommendations for <br />policy and procedure changes and has the ability to influ- <br />ence their adoption, department supervisory and training <br />practices that may be allowing misconduct to occur will <br />C ITIZEN R EVIEW OF P OLICE: APPROACHES AND I MPLEMENTATION <br />13 <br />EXHIBIT 1–3. LIMITATIONS TO CITIZEN OVERSIGHT <br />We need to review <br />higher-ups’ behavior to pro- <br />duce accountability among <br />line officers. Otherwise, the <br />beat officer gets scrutinized <br />and the supervisors are <br />never held accountable, <br />never called to account. <br />—Mary Dunlap, director of <br />San Francisco’s <br />Office of Citizen Complaints <br />1. Citizen oversight cannot by itself ensure police accountability. Jurisdictions need to implement other internal and external <br />mechanisms to achieve this goal. <br />2. The effectiveness of citizen oversight depends enormously on the talent, fairness, and personalities of the principal individuals <br />involved. <br />3. Oversight bodies have limited authority; they do not impose discipline or dictate department policies or procedures. <br />4. The findings some oversight bodies make, or the investigations they conduct, have no influence on some police managers. <br />5. Oversight bodies typically fail to hold department supervisors responsible for line officers’ behavior. <br />6. Some complainants who lose their cases express disappointment with the oversight process. <br />7. When long delays occur between filing a complaint and its resolution, complainants become frustrated and disillusioned—even <br />when they win the case. <br />8. Some complainants and a small minority of other individuals will not be satisfied with the actions of police officers and deputy <br />sheriffs no matter what the oversight body does. <br />9. Oversight procedures in some jurisdictions have exacerbated tensions among local officials, police and sheriff’s departments and <br />unions, and citizen groups and activists.