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• Troubled in part by fatal shootings by Albuquerque <br />police officers (31 in 10 years) and extremely high <br />annual payments for tort claims involving police offi- <br />cers (up to $2.5 million per year), the Albuquerque <br />city council hired two consultants in 1996 to evaluate <br />the city’s existing oversight system and recommend <br />alternatives.9 <br />Potential benefits to the community <br />at large <br />Citizen oversight can benefit the entire community, not <br />just individual complainants. Oversight can: <br />1. Help to reassure the community <br />that appropriate discipline is <br />being imposed. Even when <br />departments are doing a top-notch <br />job disciplining errant officers, <br />the public may lack confidence in <br />the process. An oversight proce- <br />dure that provides citizens with a <br />window into how the department <br />operates can change the opinion of these <br />concerned citizens. <br />2. Help discourage police misconduct. While there is <br />no empirical evidence that oversight bodies can deter <br />police misconduct,10 there are three ways in which <br />citizen review may help encourage officers to act <br />appropriately. <br />• When oversight bodies recommend that an officer <br />be retrained, the officer may learn how to avoid the <br />type of behavior that led to the citizen complaint. <br />• When police and sheriff’s departments adopt policy <br />and procedure changes that oversight bodies recom- <br />mend, officers may have a better understanding <br />regarding how they should perform their job. <br />• Oversight bodies may discourage some officers <br />from engaging in misconduct by reducing their <br />chances for promotion. <br />I was nervous about whether a sustained case might <br />hamper my promotion to lieutenant. The chief had <br />made it plain that an officer with sustained com- <br />plaints would not be looked at as favorably for pro- <br />motion as officers with no or fewer complaints. If <br />you look at the people he’s passed over, you can <br />see that the officers with complaints have been <br />passed over. <br />—a lieutenant <br />The [review] board influences assignments to <br />[desirable] details. We have supervisors in units <br />now who don’t want “cowboys” in their units, so <br />officers with complaints could get passed over. <br />—an officer <br />3. Increase public understanding of police policies, <br />procedures, and behavior. Complainants learn about <br />police procedures from oversight <br />investigators, board members, and <br />officers during mediation. Board <br />members themselves become better <br />educated about police procedures and <br />can share their understanding with <br />other members of the community. <br />Finally, by holding special public <br />hearings, oversight bodies may be <br />able to defuse tense community <br />conflicts, channeling anger into constructive solutions. <br />Berkeley’s charter requires the Police Review Commission <br />(PRC) to hold hearings at the request of board members <br />or voters. PRC held a special public hearing after University <br />of California police officers were accused of using exces- <br />sive force against students during a campus demonstration. <br />Although contentious, the meeting resulted in recommen- <br />dations regarding officer conduct during demonstrations— <br />several of which the department implemented—to help <br />prevent future discord. <br />Limitations to Citizen Review <br />As summarized in exhibit 1–3, citizen oversight has <br />several inherent and potential limitations. <br />Citizen oversight systems need to be part of a larger <br />structure of internal and external police accountability; <br />by itself, citizen oversight cannot ensure that police will <br />act responsibly. An evaluation of New York City’s over- <br />sight system concluded, “In general, civilian complaint <br />review procedures appear to be a necessary but insufficient <br />component of the [New York City Police] Department’s <br />approach to controlling officer misconduct.”11 “Supplements <br />C HAPTER 1: INTRODUCTION <br />12 <br />Citizen oversight systems <br />need to be part of a larger <br />structure of internal <br />and external police <br />accountability.