Professional Services Agreement - Implement PLL CityWorks Module for Business Licensing - Woolpert

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Woolpert Deliverables • Woolpert Lead Systems Analyst will prepare and deliver a list of training scenarios and Cityworks produced PLL Training Manual and in-app help for system administrators and end -users • Woolpert Lead Systems Analyst will provide Administrator Training for up to three (3) Client Cityworks Administrators for up to four (4) hours • Woolpert Lead Systems Analyst will provide End -User Training for up to five (5) end -users for up to sixteen (16) hours Assumptions • The Client will ensure that appropriate system knowledge is redundant within the organization • Upon completion of training, Client Core Team members should be able to provide further internal training with little to no Woolpert support Client Responsibilities Client Project Manager to review and accept agenda for training Client Project Manager to schedule and accommodate the appropriate Client Core Team members such that they are available, without undue interruption, for the required number of days Client Project Manager will secure an appropriate training facility suitable for participants Task 4.5: Provide Go -Live Support Immediately following the PLL System Training, Woolpert will provide on -site System Go -Live support in order to assist with the successful start-up of the PLL System. During this time, Woolpert's Lead Systems Analyst will assist the Client's end -users and system administrators with site -specific configuration issues. Additional coaching and supplemental training services will also be provided during this time. In preparation for go live, Woolpert's Lead Systems Analyst will work on -site with the Client's Project Manager and IT support staff to ensure that all user log -ins requiring access to the PLL System application(s) are tested for connectivity; all terminals requiring the ability to print documents are tested for connectivity; and all system user accounts are tested for login ability. Additionally, as part of the go -live preparation activities, Woolpert's Lead Systems Analyst will migrate the configured and approved PLL System database from the Development environment to the Production environment. During the first week of live PLL System operations, Woolpert Lead Systems Analyst will provide the on -site support required to coach new users and provide detailed technical systems support. Woolpert will provide remote support the two subsequent weeks. Related sub -tasks are as follows. Task 4.5: Provide Go -Live Support Sub -Task 4.5.1: Woolpert to Migrate Cityworks Development Database to Production Environment (On -Site Task) Sub -Task 4.5.2: Woolpert to Test Production Environment Configuration and Data Load (On -Site Task) Sub -Task 4.5.3: Woolpert to Provide On -Site Go -Live Support (On -Site Task) Sub -Task 4.5.4: Woolpert to Provide Remote Post Go -Live Support (Remote Task) Woolpert Deliverables • Woolpert Lead Systems Analyst will migrate all applications and databases from Development to Production environment • Woolpert Data Migration Specialist will perform a final data load of converted legacy data sets to Production database • Woolpert Lead Systems Analyst provide on -site support for up to sixteen (16) hours onsite to support system go -live activities • Woolpert Lead Systems Analyst will provide up to sixteen (16) hours of remote post go -live support during the first two weeks of full system use immediately following the go -live activities. SOUTH BEND, IN - BUSINESS LICENSING, PLL IMPLEMENTATION SERVICES I SCOPE OF WORK 33