Professional Services Agreement - Implement PLL CityWorks Module for Business Licensing - Woolpert

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in -testing milestones defined within the plan, Woolpert will make the required configuration updates/modifications/corrections to achieve testing acceptance. Client testers will "step" the System configurations through the test scenarios defined within the UAT Plan. The test scenarios steps will be marked as either "pass" or "fail" with appropriate notes and screen shots provided to Woolpert for correction. Testing and related configuration updates will continue until acceptable performance is achieved as defined within the UAT Plan. During testing, a regular scheduled phone meeting will be held to review issues and resolutions. Related sub -tasks are as follows: Task 4.3: User Acceptance Testing in Development Environment Sub -Task 4.3.1: Client Testing Team to Perform User Acceptance Testing (Client -Owned Task) Sub -Task 4.3.2: Woolpert to Provide On -Site Testing Support (On -Site Task) Sub -Task 4.3.3: Woolpert to Provide Ad -Hoc Testing Support (Remote Task) Woolpert Deliverables • Woolpert Lead Systems Analyst will provide up to eight (8) hours of on -site UAT support • Woolpert Lead Systems Analyst will provide up to eight (8) hours of remote ad -hoc UAT support • Woolpert Lead Systems Analyst will update the PLL System configuration based on UAT results • Woolpert Lead Systems Analyst will update the configuration documentation based on UAT results and updated configurations Assumptions Client UAT efforts will remain focused on the scripts and criteria mutually agreed to in the UAT Plan Woolpert on -site support for testing will occur during the same on -site trip as Task 4.2: Provide Tester Training Client Responsibilities • Client Project Manager will coordinate and schedule testing participants, manage the testing process, ensure test results are documented and submitted to Woolpert Project Manager for correction Task 4A Provide End -User Training Completion of the training efforts will result in Client system administrators and end -users being provided the system knowledge and capabilities necessary to manage (administrators) and use (end -users) the configured PLL System and integrated applications in an effective manner such that the Client's overarching business objectives can be met through use of the newly configured system. End -User Training is intended as the final system interaction in the development environment for end -users prior to go -live. All functions of the system critical to the management of business licensing will be covered in detail. Related sub -tasks are as follows: Task 4.4: Provide End -User Training Sub -Task 4.4.1: Woolpert to Prepare Training Materials Sub -Task 4.4.2: Client to Prepare Client Site for Training (Client -Owned Task) Sub -Task 4.4.3: Woolpert to Provide Training (On -Site Task) Sub -Task 4.4.3.1: Cityworks PLL Administrator Training Sub -Task 4.4.3.2: Client Business License and PLL Public Access Portal Training SOUTH BEND, IN - BUSINESS LICENSING, PLL IMPLEMENTATION SERVICES I SCOPE OF WORK 32