Professional Services Agreement - Implement PLL CityWorks Module for Business Licensing - Woolpert

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It u. tea,..,........ Phase 4 - Core System Deployment Once the Core PLL system has been configured, there are still a number of critical tasks that must be completed before the solution is placed into a production environment. Woolpert's implementation team will lead the Client's team through a series of related deployment tasks that will ensure a fully tested and accepted solution as well as a Client team of fully trained system administrators and end users ready to put the system to use on a daily basis. Woolpert will assist the Client system administrators in developing a thorough Testing and Acceptance Plan, designed to step the configured solution through all technical and functional requirements that the system was configured to support. Following acceptance of the test plan, Woolpert will facilitate a series of Tester Training classes for the Client's selected testing team. Immediately upon completion of this training, the Client's testing team will execute the User Acceptance Testing program in accordance with the plan. Woolpert will provide on - site support for User Acceptance Testing. Once the system testing has been completed, and configuration updates have been made, Woolpert will deliver end -user training. This training will be scheduled and delivered "just in time," immediately prior to the Go -Live activities to ensure system administrators and end users are prepared to adopt and embrace the new technology solutions right out of the gate. The final deployment task is for Woolpert to assist the Client system administrator's in migrating the solution from the Development/Testing environment to a live Production environment and provide on -site Go -Live support for the first several days that the new system is being placed into productive use. Task 4.1: Develop Test Plan The focus of system testing efforts is to thoroughly test the newly installed/configured PLL System solution and ensure all delivered functionality (application workflows, templates, reports, and interfaces) are properly functioning. The Client will lead the effort to develop a Testing and Acceptance Plan. The Plan will derive its focus from the previously prepared PLL System Configuration documents. Functional metrics that the PLL System configuration must successfully achieve prior to being promoted to the Client's production environment will be defined. Additionally, test scenarios designed to step Client Testers through the User Acceptance Testing (UAT) process will be developed as part of this plan. Final plan contents will be per common agreement between the Client testing team and Woolpert and will serve as the "script" for testing and approving the system configuration. The test plan will address the PLL System functionality specified and configured per the Technical Memorandum, Business Process Documents, Configuration Document, Data Conversion Plan, Report List and Export Requirement Specification. Related sub -tasks are as follows; Sub -Task 4.1.1: Client to Develop Draft Cityworks PLL UAT Plan Sub -Task 4.1.2: Client to Submit Draft UAT Plan to Woolpert PM Sub -Task 4.1.3: Woolpert Review Draft UAT Plan Sub -Task 4.1.4: Woolpert to Facilitate Remote Review Meetings with Client Implementation Team Sub -Task 4.1.5: Client to Update UAT Plan Sub -Task 4.1.6: Client to Submit Final UAT Plan to Woolpert PM Woolpert Deliverables • Woolpert Project Manager will supply sample UAT Plan documentation as requested by the Client Project Manager • Woolpert Project Manager will facilitate a remote review meeting, up to two (2) hours in duration, with the Client testing team. • Woolpert Project Manager will provide feedback on the UAT Plan document to the Client Project Manager SOUTH BEND, IN - BUSINESS LICENSING, PLL IMPLEMENTATION SERVICES I SCOPE OF WORK 30