Professional Services Agreement - Implement PLL CityWorks Module for Business Licensing - Woolpert

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Woolpert aims to but does not guarantee that all reports identified on the reports list will be developed as part of this task. The primary goal of this task is to train the identified Client Crystal Report Writer on report development, testing and deployment in the Cityworks interface. This task is built on the philosophy of making the Client a self-sustaining user organization. A Woolpert Report Specialist will spend a full week on -site with the Client Crystal Report Writer. They will work in tandem to develop reports as prioritized in the reports list. Following the full week of hands on experience the Client Crystal Report Writer is expected to be fully capable of developing the reports remaining on the list in a manner consistent with organizational needs and project schedule. Related sub -tasks are as follows: Task 3.2: Develop Custom Reports Sub -Task 3.2.1: Client to Provide Woolpert a Prioritized List of Reports (Client Owned Task) Sub -Task 3.2.2: Woolpert to Prepare for On -site Report Development Workshop Sub -Task 3.2.3: Woolpert to Lead Development Workshop (On -Site Task) Sub -Task 3.2.4: Woolpert to Provide Remote Report Development Assistance Woolpert Deliverables • Woolpert Report Specialist will provide on -site Crystal Report development, testing and deployment training in addition to direct report development over the course of one (1) forty (40) hour work week. • Woolpert Report Specialist will provide up to twenty (20) hours of remote support over the course of three (3) weeks following the on -site training Assumptions • Report list will be addressed in the prioritized order specified by the Client • Some reports may not be able to be developed until all the system integrations have been fully tested and deployed to the Development environment « Dashboards can, and likely will, be modified during the testing and acceptance process which will be included in the deployment scope of services • Client has purchased Crystal Reports license and installed on the Client Report Writer's workstation • All Phase 3 tasks will be completed on a time and materials basis • Woolpert will make best efforts to complete development, testing and deployment of custom reporting within the time and fee allocated to this task. If it is determined that additional time is required a Change Control Notice may be required. Client Responsibilities • Client Project Manager shall identify and schedule the Client Crystal Report Writer for on -site training • Client Project Manager is responsible for evaluating the reports list with the Client Core Team, prioritizing the list, and submitting to the Woolpert Project Manager • Client Project Manager will ensure that suitable training location is available for on -site training and that the Client Crystal Report Writer is available, without undue interruption, for the duration of the training Task 3.3: Develop Custom Requirements Woolpert intends to deliver all requirements specified in Appendix A with out -of -the -box configuration. However, some requirements may need custom scripting in order to be met. This task allows for additional time in order to develop, test and deploy custom scripting that will enable the Cityworks deployment to meet the Client's expectations in the case that out -of -the -box configuration is not acceptable. Additional discussion and review of Cityworks functionality is anticipated prior to authorizing any work to occur under this task. Woolpert shall provide the client a level of effort estimate in order to facilitate review and SOUTH BEND, IN - BUSINESS LICENSING, PLL IMPLEMENTATION SERVICES I SCOPE OF WORK 28