Professional Services Agreement - Implement PLL CityWorks Module for Business Licensing - Woolpert

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• All workshop preparation activities will be performed remotely • Workshops will be administered on -site at Client facilities • It is anticipated that Round 1 workshops will primarily focus on licensing workflows while Round 2 workshops will target PLL Public Access Portal and fee configuration Client Responsibilities • Client Project Manager to schedule and accommodate the appropriate Client Core Team members such that they are available, without undue interruption, for the required number of days • Client Project Manager will secure an appropriate training facility suitable for participants • Client Project Manager shall ensure Core Team review of all project documentation and will compile and submit feedback to Woolpert Project Manager Task 2.4: Review and Approval of Updated System Configuration and Documentation Woolpert will submit the updated Configuration Documentation (completed in Tasks 2.1 through 2.3) to the Client for review. The Client's Project Manager and Core Team members will undertake an internal review of this documentation, providing feedback to Woolpert. Upon completion of this task, Woolpert will have delivered a comprehensive set of configuration documents, updated to reflect the current state of the system configuration in the Client's development environment. There will be additional opportunities to update this documentation in future project phases up to and including the final/accepted configuration documents delivered just prior to Go -Live. Related sub -tasks are as follows: Sub -Task 2.4: Review and Approval of Updated System Configuration and Documentation Sub -Task 2.4.1: Woolpert to Submit Updated Configuration Documentation to Client PM Sub -Task 2.4.2: Client Implementation Team to Review Updated Configuration and Documentation (Client -Owned Task) Sub -Task 2.4.3: Woolpert to Facilitate Remote Review Meeting with the Client Implementation Team Sub -Task 2.4.4: Woolpert to Update Configuration Documentation per Client Implementation Team Review Comments Sub -Task 2.4.5: Client to Provide Acceptance of the Configuration Documentation Sub -Task 2.4.6: Woolpert to Perform Updates to the Database Configuration Woolpert Deliverables • Woolpert Lead Systems Analyst will submit updated configuration documentation in MS Word format to the Client Project Manager Woolpert Lead Systems Analyst will facilitate a remote configuration documentation review meeting, up to four (4) hours in duration, with the Client Core Team Woolpert Lead Systems Analyst will update the system configuration (in Client's development environment) and configuration documentation based on the outcome of the Client review and re -submit the updated documentation to the Client Project Manager Assumptions Configuration Documentation updates are limited to documentation developed in Phase 2. Any decisions made during Phase 2 after acceptance and closure of Phase 1 that require updates to Phase 1 deliverables shall be the responsibility of the Client. Client Responsibilities SOUTH BEND, IN - BUSINESS LICENSING, PILL IMPLEMENTATION SERVICES I SCOPE OF WORK 24