Professional Services Agreement - Implement PLL CityWorks Module for Business Licensing - Woolpert

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• Client Project Manager will ensure Core Team review and will compile configuration document feedback for delivery to Woolpert Project Manager • Client Project Manager and Core Team will participate in a remote configuration document review meeting Task 2.5: Provide PLL Software Demonstrations After completion of the core PLL software configuration approval of the updated configuration documentation, Woolpert will provide a remote PLL software demonstration to Client Core Team members and stakeholders. The demonstration is intended to review the configuration in depth and answer any questions. At the end of these meetings, it is anticipated that there may be some minor requested changes to the system configuration. Woolpert will make those configuration updates to the development software environment and update the configuration documentation, as required. Related sub -tasks are as follows: Sub -Task 2.5: Provide Cityworks PILL Software Demonstrations Sub -Task 2.5.1: Woolpert to Prepare for Software Demonstrations Sub -Task 2.5.2: Client PM shall Schedule Core Team for Demonstrations (Client -Owned Task) Sub -Task 2.5.3: Woolpert to Facilitate Remote Software Demonstrations Sub -Task 2.5.4: Update Software Configuration and Documentation based on Client Feedback Deliverables • Woolpert Lead Systems Analyst will provide a fully configured PLL system demonstration for up to four (4) hours • Woolpert Lead Systems Analyst will update the PLL software configuration in the Client's on -premise development environment, per the demonstration feedback as well as update the configuration documentation Assumptions All demonstration tasks shall be performed remotely It is up to the Client Project Manager and Woolpert Project Manager to determine whether Phase 3 tasks have been completed to a point necessary to fully demonstrate the system's capabilities and functionality. It is anticipated that certain reports and data migration must be completed prior to full system evaluation. Demonstration is not limited to Core Team members. Other organizational stakeholders are encouraged to participate. Client Responsibilities Client Project Manager shall coordinate and schedule demonstration attendees. Client Project Manager will collate and submit any feedback from the software demonstration to the Woolpert Project Manager Task 2.6: Phase 2 Quality Control Woolpert subject matter experts, not regularly involved with this implementation, will perform independent quality review of the work processes and deliverable products in accordance with the Woolpert Total Quality Plan. Task 2.7: Phase 2 Acceptance and Close The Woolpert Project Manager shall prepare and submit a Phase Acceptance and Closure document to the Client Project Manager for signature. This document indicates that Woolpert has delivered the Phase 2 services in accordance with the Statement of Work and Project Plan. Several Phase 3 and 4 tasks are scheduled to be initiated prior to acceptance of Phase 2. SOUTH BEND, IN - BUSINESS LICENSING, PLL IMPLEMENTATION SERVICES I SCOPE OF WORK 25