Professional Services Agreement - Implement PLL CityWorks Module for Business Licensing - Woolpert

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1 • Client Project Manager shall ensure Core Team review of Draft Configuration Documentation • Client Project Manager shall coordinate Core Team participation in the remote review meeting Task 2.2: Provide Permitting System Configuration Training Woolpert will facilitate on -site configuration training to provide the Client's Core Team members with the PLL software knowledgebase needed to support the system design and implementation decisions. Configuration Training will cover all relative aspects of the PLL system configuration. Completion of the configuration training will ensure the Client's Core Team (those with implementation responsibilities) are provided with enough exposure to, and understanding of software functionality that they are able to make smart and informed configuration decisions as they relate to the overall implementation objectives. The intent of the Configuration Training is not to provide the skills needed to maintain the daily operations of the system. This End -User Training is provided later in the project. Configuration Training will be facilitated in a suitable environment (computer lab or training room) on - site at the Client's facilities. Related sub -tasks are as follows: Sub -Task 2.2: Provide PILL System Training Sub -Task 2.2.1: Woolpert to Prepare Core Team Training Agenda Sub -Task 2.2.2: Woolpert to Submit Core Team Training Agenda to the Client PM Sub -Task 2.2.3: Client PM to Prepare Site for Core Team Training (Client -Owned Task) Sub -Task 2.2.4: Woolpert to Provide Core Team Training Utilizing Client's Cityworks PLL Configured System (On -Site Task) Woolpert Deliverables • Woolpert Lead Systems Analyst will develop a Configuration Training agenda and submit to the Client Project Manager • Woolpert Lead Systems Analyst will lead Configuration training onsite for up to eight (8) hours Assumptions • Training will be facilitated utilizing the a Woolpert demonstration environment • Client Project Manager will ensure site readiness and staff participation for the training • Client Project Manager will provide a conference room or training room with a projector. During Configuration Training, individual computers are not needed for the participants. The software functionality will be demonstrated from the instructor's computer. • Client Project Manager shall ensure Woolpert access to the PLL software environment installed on -premise to perform training • On -site PLL System Training will occur during the same trip as Sub -Task 2.3.1: Round 1 Configuration Workshops Client Responsibilities • Client Project Manager to review and accept agenda for training • Client Project Manager to schedule and accommodate the appropriate Client Core Team members such that they are available, without undue interruption, for the required number of days • Client Project Manager will secure an appropriate training facility suitable for participants Task 2.3: Facilitate Core PLL Software Configuration Woolpert will facilitate the Core PLL Software Configuration through a series of on -site configuration workshops. The first round of workshops will address the license types and related workflows documented in the To -Be Business Process workflows. Woolpert will update the System Configuration Document upon completion of the first round of configuration workshops. In support of the configuration workshops, Woolpert will utilize a demonstration environment to help facilitate ideas and approaches to the configuration —this is also part of the overall iterative learning process. SOUTH BEND, IN - BUSINESS LICENSING, PLL IMPLEMENTATION SERVICES I SCOPE OF WORK 22