Professional Services Agreement - Implement PLL CityWorks Module for Business Licensing - Woolpert

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I At Phase 2 - Core System Design and Configuration Using the "road map" (technical memorandum and business process documentation) developed in Phase 1 as our guide, the Woolpert implementation team will lead the Client's project team through the permitting software configuration tasks. The result of Phase 2 activities is a fully configured licensing solution — deployed to the Client's development environment — that is ready to undergo User Acceptance Testing. Woolpert will initiate the configuration activities by developing a set of configuration documents. These will be reviewed by the Client's technical team for the purpose of gaining a level of familiarity with the various aspects of the system components that will need to be configured. Woolpert will then facilitate a series of implementation training courses whereby we will introduce, in greater detail, the PLL software solution to the Client's core team members. These will be the division managers, supervisors, and inspectors that will be expected to provide detailed and direct input into how the solution is designed and configured. This training will prepare these team members to proactively participate in the configuration workshops and make informed decisions as to how their system gets deployed. Following the configuration training, Woolpert's implementation team will facilitate a series of on -site configuration workshops, whereby the PILL software solution will be iteratively configured and loaded with the data required to support the Client's licensing workflows and support the defined reporting requirements. Once all configuration activities have been completed, Woolpert will facilitate a series of on -site system demonstrations. These demonstrations will "walk" the system through each configured licensing workflow to provide the Client's technical team with an opportunity to comment upon and request modifications to the configuration. After Woolpert updates the configuration (and related documentation) per the demonstration feedback, the system will be ready for User Acceptance Testing (pending completion and acceptance of Phase 3 deliverables). Task 2.1: Prepare Configuration Documentation Woolpert will compile the licensing program data gathered and documented through the multiple on -site workshops and other related project meetings completed to -date (pre -planning discovery) and distill this information into a series of organized configuration documents. This configuration documentation, consisting of standard PLL system elements, as well as the customized details required to support the Client's specific licensing program, will be used to guide the configuration of the system so that it directly responds to the Client's specific management requirements. Related sub -tasks are as follows; Task 2.1: Prepare Configuration Documentation for Cityworks PILL Solutions Sub -Task 2.1.1: Woolpert to Prepare Draft PLL Configuration Documentation Sub -Task 2.1.2: Woolpert to Submit to Client PM for Review Sub -Task 2.1.3: Woolpert to Facilitate Remote Review Meeting with the PLL Client Implementation Team Woolpert Deliverables • Woolpert Lead Systems Analyst will develop a set of configuration documents in MS Word format • Woolpert Lead Systems Analyst will facilitate a remote review meeting up to two (2) hours in duration with the Client's core team Assumptions • All above listed tasks will be performed remotely Client Responsibilities SOUTH BEND, IN - BUSINESS LICENSING, PLL IMPLEMENTATION SERVICES I SCOPE OF WORK 21