Professional Services Agreement - Implement PLL CityWorks Module for Business Licensing - Woolpert

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Sub -Task 1.4.1.3.3: Day 3 Workshops (On -Site Task) Sub -Task 1.4.2: Woolpert to Document Business Process Review Workshop Findings (To -Be) Sub -Task 1.4.3: Woolpert to Submit Draft Business Process Review Diagrams to Client PM Sub -Task 1.4.4: Woolpert to Facilitate Remote Review Meeting with Client Implementation Team Sub -Task 1.4.5: Woolpert to Prepare Final Updates to Business Process Review Diagrams Sub -Task 1.4.6: Client to provide approval of Final Workflow Diagrams (Client Owned Task) Woolpert Deliverables A Woolpert Lead Systems Analyst and System Analyst will facilitate a series of on -site To -Be Business Process Review Workshops over the course of three (3) consecutive business days. Woolpert Lead Systems Analyst will document the outcomes of the To -Be workshops in MS Visio (pdf) and submit to the Client Project Manager for review Woolpert Lead Systems Analyst will facilitate a remote review meeting up to two (2) hours in duration with the client technical team and update the Visio diagrams based on the outcome of the review meeting Assumptions All workshop activities will be performed on -site. It is anticipated the Day 3 workshops will include scheduled discussion and follow up on Phase 3 tasks for Data Migration, Reporting The To -Be workflows will be provided as MS Visios (PDF) format to the client. Once the client has approved the design, the client will take ownership of the diagrams and continue updates and modifications as needed. Client Responsibilities • Client Project Manager will secure an appropriate meeting facility suitable for participants, • Client Project Manager will schedule and accommodate the appropriate Client project participants such that they are available, without undue interruption, for the required number of days. Task 1.5: Phase 1 Quality Control Woolpert subject matter experts, not regularly involved with this implementation, will perform independent quality review of the work processes and deliverable products in accordance with the Woolpert Total Quality Plan. Task 1.6: Phase 1 Acceptance and Close The Woolpert Project Manager shall prepare and submit a Phase Acceptance and Closure document to the Client Project Manager for signature. This document indicates that Woolpert has delivered the Phase 1 services in accordance with the Statement of Work and Project Plan. Some subsequent Phase tasks may be initiated prior to acceptance of Phase 1. SOUTH BEND, IN - BUSINESS LICENSING, PLL IMPLEMENTATION SERVICES I SCOPE OF WORK 20