Professional Services Agreement - Implement PLL CityWorks Module for Business Licensing - Woolpert

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WAS Sub -Task 1.3.2: Woolpert to Submit Agenda to Client PM Sub -Task 1.3.3: Client PM to Prepare Site for Software Demonstrations (Client -Owned Task) Sub -Task 1.3.4: Woolpert to Facilitate Cityworks PLL Software Demonstrations (On -Site Task) Woolpert Deliverables • Woolpert Lead Systems Analyst will develop a Software Demonstration agenda and provide to the Client Project Manager • Woolpert Lead Systems Analyst will facilitate the Software Demonstrations onsite for up to four (4) hours Assumptions • Software Demonstrations will be facilitated utilizing a Woolpert environment configured for similar business licensing processes • The Client Project Manager will ensure site readiness and staff participation for the Software Demonstrations • The Client Project Manager will provide a conference room or training room with a projector. During the Software Demonstrations, individual computers are not needed for the participants. The software functionality will be demonstrated from the instructor's computer. Client Responsibilities • Client Project Manager to review and accept agenda for Software Demonstrations • Client Project Manager to schedule and accommodate the appropriate Client project team members such that they are available, without undue interruption, for the required number of days • Client Project Manager will secure an appropriate demonstration facility suitable for all participants Task 1 A Conduct Business Process Reviews The objective of the business process reviews is three -fold: 1) provide Woolpert's implementation team with a deep understanding of the Client's desired PLL workflows/business processes, 2) provide Client project participants with a deeper understanding of the impending business process improvements introduced by the planned PLL software solution, and 3) establish related work management workflows in the context of the Client's permitting processes as supported by the software's functional and technical capabilities. PLL workflows are far less standardized across organizations than asset management workflows however, there is still some level of best practices that can be followed. Woolpert will perform a single round of business process review workshops focused on discovering and documenting the current to -be permitting workflows within the organization. Woolpert and the core technical team will use best practice workflows as a starting point and adapt them to meet the organization's requirements. Upon the completion of these workshops, Woolpert will compile all comments and feedback received from the Client's technical team members and will update the standard workflow diagrams to reflect South Bend's practices. The resulting documentation will later be used by the Client's technical team and system administrators to develop standard operating procedures, user acceptance testing scenarios and training materials. Related sub -tasks are as follows: Task 1.4: Conduct Business Process Reviews Sub -Task 1.4.1: To -Be Business Process Review Workshops Sub -Task 1.4.1.1: Woolpert to Prepare for Business Process Review Workshops (To -Be) Sub -Task 1.4.1.2: Client PM to Prepare Site for Workshops (Client -Owned Task) Sub -Task 1.4.1.3: Woolpert to Facilitate Business Process Review Workshops (To -Be) Sub -Task 1.4.1.3.1: Day 1 Workshops (On -Site Task) Sub -Task 1.4.1.3.2: Day 2 Workshops (On -Site Task) SOUTH BEND, IN - BUSINESS LICENSING, PLL IMPLEMENTATION SERVICES I SCOPE OF WORK 19