Professional Services Agreement - Implement PLL CityWorks Module for Business Licensing - Woolpert

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Sub -Task 1.1.2: Woolpert to Facilitate a Remote System Specifications Review Meeting with the Client Technical Team Sub -Task 1.2.3: Woolpert to Install and Configure PLL Software in Development Environment Sub -Task 1.2.4: Woolpert to Test Installation and Configuration and Modify as Required Sub -Task 1.2.5: Woolpert to Replicate Initial Development Environment to Other Environments as Required Sub -Task 1.2.6: Woolpert to Provide Core PLL Software Administration Training to Client System Administrators Sub -Task 1.2.7: Woolpert to Provide the Client PM and Technical Team with a Technical Memorandum Documenting the Installation Process Woolpert Deliverables • Woolpert Lead Systems Analyst will provide PLL software and hardware specifications documentation, as recommended by Cityworks, for the Client to review • Woolpert Lead Systems Analyst will facilitate a remote system specifications review meeting for up to two (2) hours with the Client's IT team • Woolpert Lead Systems Analyst will perform on -site installation, configuration, and testing of the core software applications and databases in the Client's on -premise network environment (Test and Development) for up to eight (8) hours • Woolpert Lead Systems Analyst will provide Core software installation and to the Client's system administrators during the time on -site to perform the installation services. Assumptions • Activities including Installation, configuration, testing and training will be performed on -site at the Client's facilities. • Knowledge transfer will be facilitated utilizing the newly installed on -premise PLL environment on a one-on-one basis between Woolpert's Lead Systems Analyst and Client Cityworks Administrator • The Client Project Manager will ensure site readiness and staff participation for the training • The Client Project Manager will ensure IT Staff are available during the software installation and testing to ensure the proper access and permissions are granted • The Client will create a login for Woolpert for the necessary access to install software, set up databases, and test the software • Installation and system validation will be performed across all Client environments. This is anticipated to be Dev, Test and Prod Client Responsibilities • Client IT staff will create logins for Woolpert with the necessary permissions • Client IT staff will ensure the Servers are prepared for the installation of the PLL software including ArcGIS Server, SIDE, RDBMS (SQL Server or Oracle), and other supporting software applications • Client Project Manager to ensure the necessary staff participate in the training Task 1.3: Provide Permitting Software Demonstrations Once the initial PLL software sandbox environment has been installed and configured, Woolpert will facilitate on -site software demonstrations to introduce the Client's project team members to the core functionality and features of the PLL software application(s). These demonstrations will provide an initial overview of the features and functions of the new software and will serve as a basis of ongoing software training and knowledge transfer that will increase in frequency and complexity as the project progresses through the subsequent design, configuration and deployment phases. This demonstration is strategically scheduled during the same on -site trip as Task 1.4: Conduct Business Process Reviews to provide context for Business Process Workshops through providing the Client Core Team with a thorough review of how workflows function in the Cityworks solution. Related sub -tasks are as follows: Task 1.3: Provide Cityworks PILL Software Demonstrations Sub -Task 1.3.1: Woolpert to Prepare Software Demonstration Agenda SOUTH BEND, IN - BUSINESS LICENSING, PLL IMPLEMENTATION SERVICES I SCOPE OF WORK 18