Professional Services Agreement - Implement PLL CityWorks Module for Business Licensing - Woolpert

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• Woolpert Project Manager will prepare a Request for Information and submit it to the Client Project Manager • Woolpert Project Manager and Lead Systems Analyst will perform a review of the data provided by the Client • Woolpert Project Manager and Lead Systems Analyst will facilitate a series of discovery workshops, on -site at the Client's facilities, for up to sixteen (16) hours over the course of two (2) business days • Woolpert Project Manager will document the workshop discussions and findings in the form of a Technical Memorandum and submit it to the Client Project Manager • Woolpert Project Manager will facilitate a remote conference call meeting with the Client team to review the contents of the Technical Memorandum Assumptions • Woolpert understands that the Client has already provided much of the information typically requested to prepare for pre - discovery workshop. The SOW contains minimal time allocated to the RFI task to allow for additional data requests should a gap be identified during the Implementation Team's data review. • The Client's Project Manager will provide the Data gathered from the Request for Information no later than one week before the pre -discovery workshops • All activities, other than the actual workshop will be performed remotely • The Client's Project Manager will ensure site readiness and staff participation for the workshop • Pre -discovery workshops will occur during the same week as the following on -site tasks: o Task PM.2: Project Kick -Off Meeting o Task 1.2: Install and Configure Core PLL Software in DEV Environment Client Responsibilities • The Client Project Manager will facilitate the data gathering process to collect the information detailed in Woolpert's RFI (as required) • The Client Project Manager will secure appropriate meeting facilities in which Woolpert will conduct the workshops • The Client Project Manager will schedule all Client workshop attendees • All identified Client workshop attendees will actively participate in the on -site meetings without undue interruption • The Client Project Manager and technical project team members will review the Technical Memorandum and provide feedback to Woolpert in a timely fashion • The Client Project Manager and technical project team members will participate in a remote conference call review meeting with the Woolpert Project Manager Task 1.2: Install and Configure Core Cityworks Software in Development Environment This task includes installing the core Cityworks PLL software within the Client's networked environment and providing knowledge transfer for the Client Administrator. Prior to beginning the installation, Woolpert will provide a full readiness checklist to the Client's IT staff to ensure the application and database servers are prepared in advance through the installation and configuration of the requisite operating system, relational database, and web services applications, along with any additional client -specific security and system administration applications. The readiness checklist will include recommendations/minimum requirements for hardware and software specifications suitable for supporting the software solution. Woolpert will perform the necessary software installation, testing and configuration required to ensure a successful deployment within the Client's on -premise development environment. At a minimum, Woolpert envisions a total of three environments — Development (DEV), Testing (TEST), and Production (PROD). Woolpert's Lead Systems Analyst will be on -site to assist the Client's IT technical staff with the installation and configuration of the various PLL software environments. The Woolpert Lead Systems Analyst will also provide system administration knowledge transfer and training (software installation, configuration, backup, and recovery) to the Client's identified system administrators. Related sub -tasks are as follows: Task 1.2: Install and Configure Core PILL Software in a DEV Environment Sub -Task 1.2.1: Woolpert to Prepare for Onsite Installation SOUTH BEND, IN - BUSINESS LICENSING, PLL IMPLEMENTATION SERVICES I SCOPE OF WORK 17