Professional Services Agreement - Implement PLL CityWorks Module for Business Licensing - Woolpert

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Project Management An enterprise system implementation is a complex endeavor that presents a variety of technical and organizational challenges that must be identified, analyzed, understood, and continually managed in order to ensure a 4P successful outcome. Woolpert's Project Management approach provides for the resources and tools needed to successfully manage the project through all phases/processes, including: • Initiation: project authorizations and expectations. • Planning: project definitions, objectives, deliverables, analysis of alternatives. • Execution: coordination of resources, quality management, product Figure 2 - Project Life -Cycle Process Groups and service delivery. • Monitoring and Controlling: monitoring and measuring to identify variances and initiate corrective actions. • Close -Out: acceptance of project deliverables and results, To fulfill each of these objectives, Woolpert will employ the project management tools described in the following sections: Task PMA : Provide Written Notice to Proceed (Client Owned Task) Upon agreement on scope, schedule, budget and contract execution, the client Project Manager shall deliver to the Woolpert Project Manager notice to proceed in writing. Woolpert Deliverables • N/A Assumptions • N/A Client Responsibilities • Client Project Manager to submit written notice to proceed to Woolpert Project Manager via email Task PM.2: Project Kick -Off Meeting As soon as is reasonably feasible, following receipt of the Written Notice to Proceed, Woolpert's project manager will work with the Client's project manager to schedule a Project Kick -Off Meeting. This meeting will be facilitated on -site at the Client's facilities for the purpose of: 1) establishing the necessary project management protocols to be adhered to by all stakeholders, 2) reviewing the Client's implementation goals and objectives with all team members, 3) identifying any Client -owned source documentation necessary to support the project, 4) identifying all critical path schedule milestones, and 5) addressing any outstanding scope or schedule questions that Client stakeholders may have. Development of the kick-off meeting agenda shall be the joint responsibility of the Woolpert's and Client project managers. Woolpert Deliverables • Woolpert Project Manager will create and submit kick-off meeting agenda to the Client Project Manager • Woolpert Project Manager to facilitate project kick-off meeting for up to two (2) hours in duration Assumptions SOUTH BEND, IN - BUSINESS LICENSING, PLL IMPLEMENTATION SERVICES I SCOPE OF WORK