Professional Services Agreement - Implement PLL CityWorks Module for Business Licensing - Woolpert

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Restaurant License Scrap Metal Dealer Self -Service Laundries License Tattoo and Body Piercing Establishment Taxi Driver License Vehicle Removal License Rubbish and Garbage Removal License Secondhand Stores License Tattoo and Body Piercing Artist License Taxi Company License Transient Merchant License • Woolpert will configure Cityworks PLL Public Access Portal to accept online applications and payments (including renewals) using out -of -the -box configuration capabilities and compatible payment processors (Authorize.net or PayPal). Requirements specified in Appendix A are included in this SOW. • If it is determined that a requirement specified in Appendix A cannot be met using the proposed solution, Woolpert will present alternatives for consideration. If the selected alternative does not utilize out -of -the -box configuration capabilities a change control may be needed. • Woolpert will not provide any customization of the PLL Public Access Portal beyond basic aesthetic changes to the interface. Specifically, Woolpert will not customize the PLL Public Access Portal to utilize payment processors other than those supported by Cityworks (Authorize.net, PayPal) • The City is responsible for ensuring secure access to the public access portal for external users. • The City is responsible for implementing a solution to scan attachments for malicious content. • The City is responsible for identifying an electronic payment gateway to facilitate online payments. • Integration with payment processors other than Authorize.net or PayPal is not included in the scope of services • Woolpert will migrate data from legacy Navil-ine system to Cityworks PLL as specified in Phase 3 SOW • Woolpert will develop custom reports while providing hands on training to the client's designated report writer in Crystal Reports • The client will be responsible for developing end -to -end workflow testing documentation to be followed during Phase 4 User Acceptance Testing Tasks Woolpert will train up to six (6) end -users including a system administrator and report writer • Woolpert will perform cutover from development to production ahead of go -live and will support system use per Phase 4 SOW • Phase 5: Extended Support is not included in this SOW • Any schedule slippage resulting in one (1) or more months of additional time will result in a Change Control Notice to ensure adequate Project Management time to maintain project controls • If the Client request for a previously scheduled workshop to be rescheduled, Woolpert Project Manager will make best efforts to reduce schedule slippage however, if significant slippage occurs a Change Control Notice may be required. • Woolpert Project Manager is responsible for setting up and managing content posted to the secure project site. • Woolpert Project Manager will provide a complete data download of the secure project site to the client upon completion of the project. • The Client Project Manager will ensure that review and feedback on Woolpert project deliverables occurs within five (5) business days SOUTH BEND, IN - BUSINESS LICENSING, PLL IMPLEMENTATION SERVICES I SCOPE OF WORK