Laserfiche WebLink
• ACH Reject Notifications <br />• Batch Close Notifications <br />• Daily Management Report <br />• File Processing Notifications <br />• Month End Billing Invoice <br />• Paperless Customer Email Bounce Daily Report <br />• Request System Notifications (this is the ticketing system available in the Invoice Cloud payer <br />portal). <br />• Status Notifications (notifications of planned outages, new features, etc.) <br />e, City of South Bend Controlled Configuration Options — The City of South Bend Portal includes several <br />City of South Bend controlled configurable options to customize the way payments and customer <br />accounts are handled. The City of South Bend will be able to configure for: <br />• allowing Auto -Pay and scheduled payments <br />• allowing customers to update their phone or mailing address through the payer portal <br />• allowing customers to pay less than, or more than the balance due based on receivable type <br />• updating Refund Policy description <br />• updating customer service phone number <br />S. Citv of South Bend Portal - Reportine <br />City of South Bend can access a selection of pre -configured reports. City of South Bend can request reports for <br />daily, monthly, or date range activity. Most reports can be exported to excel files or scheduled for download <br />as a custom report, as indicated by asterisk (*) in the report name. All stored payment data is truncated, and <br />this is reflected in all reports. <br />a. Reports: <br />b. Search Customers* <br />c. Search Invoices <br />d. Search Payment Transactions* <br />e. Monthly Summary <br />f. Registration Report* <br />g. Autopay Report* <br />h. Paperless Report* <br />i. Data Synchronization History <br />j. EFT/ACH Rejects* <br />k. View Scheduled Payments* <br />I. Invoice File History <br />m. Import Errors <br />n. Daily Payments Received* <br />o. Total Outstanding Invoices <br />p. Email Notification Summary <br />q. Email Statistics <br />r. Email Tracking <br />s. Bounced Email Report <br />• Email Statistics <br />• Email Tracking <br />• Bounced Email Report <br />6. Payer Email Notification <br />Invoice Cloud provides a set of customizable email notification templates for each invoice type that are <br />delivered for numerous events surrounding electronic invoice presentment and payment activity. Email <br />notifications may be customized through the City of South Bend Portal using a Word style editor and options <br />IC Confidential - Invoice Cloud SOW MASTER - 2018-01-02 Current South Bend IN City of South Bend 3 <br />