Professional Services Agreement - Invoice Cloud, Inc - Credit Card Payment Processing for Utilities

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to insert secure hyperlinks to website, links to electronic documents such as newsletter or bill inserts, and/or variable fields selected from the City of South Bend's data file. a. Up to three (3) invoice notifications can be scheduled based on a date or number of days from the invoice due date. Second and third notifications will only be sent to Payers with an outstanding balance, a scheduled payment, or Payers who have signed up for Auto -Pay. b. At the discretion of City of South Bend, Payer email notifications can be delivered for each of the following events. • First Invoice Email Notification • Second Invoice Email Notification • Third Invoice Email Notification • Payment Transaction Receipt • Declined Auto Pay Transaction • Late Fee Email Notification • Declined Scheduled Payment Notification • Registered. Customer Welcome Email • AutoPay Registration Notification • Paperless Registration Notification • ACH Reject/Chargeback Notices (with reason codes and descriptors) • Credit Card Expiration Notification • Scheduled Payment Confirmation • AutoPay Reminder Notification • FlexPay Confirmation Notification • Scheduled Payment Reminder • Paperless Off Confirmation • Online Bank Direct Payment Receipt • Check 21 Payment Receipt • Linked Accounts First Notice Notification • Linked Accounts Second Notice Notification • Linked Accounts Second Notice Notification • AutoPay Off Confirmation • Conveyed Customer Notification • Multiple Registered Customers Welcome Email • Recurring Scheduled Payment Confirmation • Recurring Scheduled Payment Canceled Business Rules The Invoice Cloud solution is designed for flexibility for customers and City of South Bends. There are many rules currently available and we will also undertake the creation of new business rules as we both agree. Each bill type operates independently and can accept different payment types as well as other business rules. At City of South Bend's option, multiple business rules can be applied to each bill type. Invoice Cloud provides flexibility regarding business rules to support specific needs, including: a. Ability to allow partial payments, over payments, full balance only, or late fees. b. Ability to allow payments beyond the due date - The service is designed to accommodate City of South Bend specific business rules like allowing payments beyond their due date. c. Ability to allow for multiple payment types for one customer for the same bill - The service allows multiple payment types from one customer for the same bill when partial payments are allowed. Credit/debit card and a -check (ACH) can be run separately and an unlimited number of remittance types can be used. For example, a customer can pay part of a bill with a checking account, another part with a credit card and the remainder with a second credit card of a different type. IC Confidential - Invoice Cloud SOW MASTER - 2018-01-02 Current South Bend IN City of South Bend