Professional Services Agreement - Invoice Cloud, Inc - Credit Card Payment Processing for Utilities

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d. The Service may provide the Payer the option of making a payment via credit card (Visa, MasterCard, American Express and Discover) or electronic check (also referred to as ACH, e-check, EFT). e. The Service provides the Payer a one-time online payment option without registration, and the capability to register to access Payer's account history, schedule a payment, or set up AutoPay payments. f. A Payer will have the ability to choose their payment date (also known as scheduled payments). g. The system will accept partial, full, or overpayments as defined by the City of South Bend. h. The Payer will register with the Service using the authentication method designated by City of South Bend. i. Linking Accounts - After registering with the Service, the Payer will be able to login into their account(s). If the Payer has multiple accounts and uses the same authentication information for all accounts, the Payer will be able to link their account and view from a single registration. The Payer will then have the option to choose which account they would like to pay or view in further detail. j. The Payer will receive an email confirmation of payment after any payment process. k. The Payer will have the ability to search and access historical bills once they register with the Service. The Service will store twenty-four (24) months of rolling history from the point of City of South Bend's first invoice file upload to the Service. This includes invoice history and account history. I. City of South Bend has the option of allowing the Payer to pay via different payment methods which include online, IVR, IC City of South Bend Portal, Pay by Text, CloudCSRConnect and Cloud POSConnect. m. Payers who have scheduled a payment or registered for AutoPay will receive email notification from the Service of pending payments. n. The Service includes shopping cart functionality. o. The Service will allow the Payer the option to elect paperless billing. p. A Payer registered for paperless billing will be automatically placed back on paper billing if their email address is undeliverable; notification of the Payer's undeliverable email address will be sent to City of South Bend via email. q. The Service complies with Federal E-Signature Act for paperless billing and AutoPay by providing a system in which a Payer must confirm enrollment in paperless billing and/or AutoPay by responding to an email sent after the Payer registers for paperless billing and/or AutoPay through online self- service. 4. City« oaf SQut�_geend Portal The City of South Bend Portal is an administrative portal where City of South Bend staff will have access to reporting, search customers, search invoices, search payments, initiate payments or credits, login as a Payer, modify email templates, etc. a. City of South Bend can log in as the Payer on either the City of South Bend or Payer Portal and make a payment on behalf of the Payer. There is an audit trail for who made the payment, and the source of every payment (CSR, Pay by Text, AutoPay, Web, IVR, etc.). b. City of South Bend will have the capability of blocking future payments by specific Payer and payment method type (i.e. Credit Card or E-Check (ACH). c. Permissions — The City of South Bend Portal includes a table of role based permissions, determined by the City of South Bend's System Administrator. Each permission is applied to a user ID on an individual basis to maximize flexibility. The system administrator can allow or disallow access to functions such as viewing data, creating reports, resending email notices, processing payments, credits or refunds, editing email templates and more. Since it is controlled by City of South Bend administrator, changes can be made quickly on an as needed basis. d. Administrative Email Notifications - City of South Bend may set up the system to send several administrative notifications and request system notifications be sent to multiple staff members. This allows different departments to get the information they need in a timely manner. The notifications include: IC Confidential - Invoice Cloud SOW MASTER - 2018-01-02 Current South Bend IN City of South Bend