Professional Services Agreement - Invoice Cloud, Inc - Credit Card Payment Processing for Utilities

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Invoice Cloud Statement of Work City of South e Overview The Invoice Cloud (IC) suite of services (The Service) will give the City of South Bend (City of South Bend) and its customers the ability to accept online payments for invoiced and non -invoiced items. The Service will allow the City of South Bend to offer online payment processing in a securely hosted real-time environment. Customers will be able to locate, view and print bills or invoices and payment records online and pay using credit cards, debit cards, and electronic checks. Definitions• 1. City of South Bend — Merchant / City of South Bend 2. Payer — Client customer, resident, person paying a bill or invoice 3. EBPP — Electronic Bill Presentment & Payment 4. Bill — Bill and Invoice are used synonymously throughout this document 5. RTDR - Real -Time Data Refresh — collects and aggregates the data as soon as a user accesses a specific function 6. NTDR — Near -Time Data Refresh — integration that happens periodically; the data is collected immediately but it is not aggregated until later — data can be processed every day, every hour or even every few minutes Security and ILidustry Compliance Invoice Cloud maintains full compliance with current applicable Payment Card Industry (PCI) standards, Cardholder Information Security Program (CISP) regulations and National Automated Clearinghouse Association (NACHA) rules and guidelines. Invoice Cloud will abide by such guidelines for the security of all cardholder data that Invoice Cloud possesses. a. PCI - Invoice Cloud will provide compliant storage of City of South Bend's customer payment information that is certified by Visa/MasterCard. Data security measures are addressed during collection and transmission via SSL with our patent pending encryption technology. All confidential information will be treated in accordance with the PCI standards. b. Software as a Service (SaaS) Architecture — All City of South Bend customer financial and payment information and the invoice presentment and payment processing application is housed offsite from City of South Bend. c. Browser Compatibility - Invoice Cloud supports the most current version of the industry's most common browsers. Data....Integration Invoice Cloud does maintain an integration with Systems and Software. The integration for the City of South Bend will include the functionality found in Appendix B. 3. Payer Portal The Payer Portal is an electronic bill presentment and online payment portal where a City of South Bend's customer (Payer) can view a bill and then proceed, within the same user interface, to make an online payment. a. Invoice Cloud will present bills electronically through a payer portal that is branded for City of South Bend or via an email notification, if the Payer provides an email address. b. The electronic invoice presentment will simulate the paper invoice City of South Bend uses and will be available in PDF and/or html format. IC Confidential - Invoice Cloud SOW MASTER - 2018-01-02 Current South Bend IN City of South Bend