Software Maintenance Agreement - ADSi - SBPD Records Management System

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APPLICATION DATA SYSTEMS, INC. SOFTWARE MAINTENANCE AGREEMENT Application Data Systems, Inc., a Mississippi Corporation, and the Customer designated below agree that Application Data Systems, Inc., hereafter ADSI, will provide support for its software and the Customer will pay for such support in accordance with the plan selected below. Term: This agreement shall be effective on December 26 2018 and shall remain in effect for one year. After, the agreement may be renewed for three (3) successive on e year terms upon mutual consent of the parties. Either party may cancel this agreement by providing the other party with 90 days advance written notice. General Provisions: ADSI will support all of the Customer's Public Safety Software identified in the listing, including assistance with problems related to the operating system. All non-ADSI software support will be billed at then current rates of ADSI by the hour for support on such non-ADSI software, plus any expenses that are incurred by ADSI in connection with such support. All software not developed by ADSI, is non-ADSI software, even if sold by ADSI. ADSI Software: Error corrections to ADSI Software Products will not be chargeable. The error must be proven to the satisfaction of ADSI to be an error in the original resident software developed by ADSI. ANY ERROR CAUSED BY ON -SITE PROGRAMMING OR OPERATIONS 1S NOT AN ADSI ERROR AND WILL BE CHARGEABLE. Support Packages: Note: The 2019 unit price is: $43,754.00, with a one-time $28,317.96 reimbursement adjustment for 2016/2017 and 2017/2018 overpayment, for a total payment amount of. $15,436.04. As of the date of execution of this agreement, the City of South Bend has PAID IN FULL the 2019 unit price of. $15,436.04. [ ] Option 1:: Remote support from 8:00 a.m. to 5:00 p.m. Central Time, Monday through Friday, excluding National Holidays. Support includes correcting known problems [known problems are defined as problems previously identified and corrected by ADSI on other operational sites] and consultation when problems occur that can be attributed to ADSI software. In addition, the Customer will be notified of ADSI software enhancements that ADSI may install at Customer's discretion. Note: enhancements may increase the total value of the Customer's software package, with the result that the next year's maintenance cost could increase. This renewal is payable within 30 days of the initial date of this agreement and within 30 days of the anniversary date when renewals occur. [ ] Option 2: Includes all services under Option I. In addition, remote support will be available from 7:00 a.m. to 7:00 p.m. Central Time, Monday through Friday; excluding National Holidays. Consultation on features such as filing structures and communications is included and ADS[ will install enhancements at the Customer's discretion. (Note: Installed enhancements could increase the cost of renewal of this agreement.) This renewal is payable within 30 days of the initial date of this agreement and within 30 days of the anniversary date when renewals occur. [X] Option 3: Includes all services under Options 1 & 2. In addition remote support will be available 24 hours per day, seven days a week, including National Holidays. (Note: Installed enhancements could increase the cost of renewal of this agreement.) This renewal is payable 35 days following the date of receipt of invoice from ADSI and within 35 days of the anniversary date when renewals occur.For the term of December 26, 2018 through December 25, 2019 the cost for coverage will be $43,754. The invoice amount for this term was adjusted (one-time) to cover an overpayment that was made during the 2016/2017 and 2017/2018 coverage periods. This one-time adjustment was applied and reduced the invoice amount to $15,436.04. In future years the invoice amount will be $43,754, barring any additional software purchases or other adjustments.