Customer Service Platform Update, Maintenance and Licensing Agreement - Selectron Technologies Inc

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i • Twelve (12) Vol P/SIP IVR ports • 20,000 outbound SMS messages 5. Administrative Tasks This section details administrative tasks that can be performed in order to manage Relay. All system administration for Relay is handled through the Relay Portal web application. An administrator from South Bend will be provided with user credentials for the Relay Portal application during the implementation process. Additional users can be created by the administrator as needed. Permissions can be assigned on a per -user basis; permissions govern the functionality available to a given user. The Relay Portal provides South Bend administrators with a single platform for viewing system usage and health, running reports, and configuring various system settings. The Relay Portal is supported on all modern, "evergreen" browsers including: Chrome, Firefox, IE10+, Microsoft Edge, and Safari. 5.1. Run System Reports South Bend administrators will be able to run system reports via the Relay Portal. Reports that can be run by the administrator include: 0 Payment Summary • Payment Detail • Payment By Day • System Status • Campaign Summary • Campaign Detail • Survey Summary • Survey Detail • Call Statistics • Call Activity • Call Detail • Outbound Statistics 5.2. Schedule Outbound Campaigns Using the Relay Portal, administrators can create, edit, and review outbound campaigns made using Relay Outbound. Each instance of an outbound campaign must be scheduled individually. This includes selecting the type of notification, the date/time of delivery, and (for static notifications) the configuration of the message. The administrator will also need to upload a contact list in .csv format for the notification. The exact formatting of the .csv file will vary depending on the notification June 4, 2019 Page 9 of 13 Trusted Solutions. Real Value.