Customer Service Platform Update, Maintenance and Licensing Agreement - Selectron Technologies Inc

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�ANES, 2" 0 being scheduled. Selectron will provide South Bend with example .csv files for the configured notifications included in this project, as well as assistance in generating the outbound call list. 6. Responsibilities 6.1. Selectron Technologies, Inc. This section outlines Selectron Technologies' responsibilities regarding service initiation and operation. 6.1.1. Provide Project Management Selectron Technologies assigns a Project Manager to the service implementation. The Project Manager is the Customer's primary contact at Selectron Technologies and coordinates all necessary communication and resources. 6.1.2. Provide Documentation The Project Manager provides the Customer with the following documents to help facilitate the service implementation process: • Implementation Questionnaire- gathers critical information needed to setup and initiate the service. This includes information on the toll -free numbers, call volume, APIs, account validation information, and the types of payments being gathered. • Remote ,AccessQuestionnaire- details information needed by Selectron Technologies to remotely access the Customer's network and application database, prior to system initiation, to allow for complete system testing. • Implementation Timetable- details project schedule and all project milestones. • Quality Assurance Test. Plan- assists the Customer in determining that the interactive solution is functioning as specified in the Contract. • Service Acceptance Sign -off Form- indicates that the Customer has verified service functionality. 6.1.3. Develop Channel Design The Project Manager works with the Customer to develop and complete the following portions of channel design: • IVR call flow design Outbound messaging configuration June 4, 2019 Page 10 of 13 Trusted Solutions. Real Value.