Customer Service Platform Update, Maintenance and Licensing Agreement - Selectron Technologies Inc

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J off//l% 3. System Integration Depending on the implemented features, Relay requires varying levels of integration with other South Bend components. These are described in the following sections. 3.1. Application Database Interfaces It is anticipated that Selectron will be integrating with South Bend's S&S EnQuesta application database. All data -based interactivity on the solution is reliant upon data being available via the application vendor APIs. During the implementation phase, if data elements are identified as necessary but are not available via the included APIs, the project will be impacted. This may affect the implementation timeframe and will result in additional professional services fees. 3.2. Payment Gateway Interfaces For payment processing, Relay will be integrating to USA ePay. Integration to the payment gateway initiates the collection and reconciliation of the payments being gathered by the department. The following payment processing fees and services are not covered by the purchase of the application: • Transaction fees • Merchant accounts • Third -party payment processing services, fees, and software 4. Deployment Model This implementation of Relay will be deployed on premise at South Bend. For virtual or physical servers, relay requires these minimum specifications: • Quad -Core Intel Processor • 16gb RAM • 250gb RAID 5 drives • MS Windows 2012 R2, 64-bit • ESXi v5.1 (or newer) If the customer is providing SQL: • Microsoft SQL Server 2008 or 2012 South Bend's solution is licensed for: June 4, 2019 Page 8 of 13 Trusted Solutions. Real Value.