Customer Service Platform Update, Maintenance and Licensing Agreement - Selectron Technologies Inc

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%��rr� ,mow aA1w not accepted by South Bend will not be accepted by the solution. When taking a payment, Relay verifies the credit card number and expiration date. For more security, South Bend can choose to verify the card holder's zip code and/or security code. All credit card transactions are sent through the designated payment gateway. 2.4.2. Add Ons The following payment add ons are included in South Bend's Relay solution. 2.4.2.1. Payment Extensions This module allows users to apply for an extension on their due date. The number of days out a citizen can extend is governed by the business rules enforced by the S&S EnQuesta and is determined at the onset of system implementation. When a user requests a payment extension, the system will determine their eligibility via a flag in the S&S EnQuesta system. If the account is not eligible, the user is informed. If the account is eligible, the system determines the date to which the payment can be extended and informs the user. If the user accepts the new date, the system writes the new due date to the account record. The system reports the new date to the account holder. The payment extensions functionality requires that the S&S EnQuesta database interface allows the interactive solution to extend the due date. 2.5. Languages The Customer's Relay application will be configured to support English and the following other language(s): w Spanish The additional language module(s) enables the solution to support non -English -language users. Additionally, all dates, numbers, ordinals, currencies, and letters are translated (and voice recorded) to the proper language. The professionally -recorded prompts use a vocabulary and dialect predetermined by Selectron. Additions and changes to the prompts to account for regional differences are subject to time and materials billing. South Bend will be able to define a transfer destination for each language available on the IVR. June 4, 2019 Page 7 of 13 Trusted Solutions. Deal Value.