Service Agreement Renewal & Supplemental Terms & Conditions - MicroIntegration Holdings LLC - VoIP Phone and Voicemail

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• "Utility MPS" - SAN storage provisioned as RAID 6 and consists of 7,200 rpm Enterprise SATA drives. Storage QoS is utilized to provide 250 IOPS per TB purchased. This storage is ideal for low/medium 10 servers. • "BaaS" or "Backup as a Service" - An enterprise class managed backup service provisioned utilizing an MI MCS provided backup repository in one of our MI certified data centers. • "DRaaS" or "Disaster Recovery as a Service" - An enterprise class managed Disaster Recovery service that allows the replication of virtual servers to an MI MCS provided Disaster Recovery Cluster to provide failover in the event of a man-made or natural catastrophe. 2. SERVICE -SPECIFIC CHARGES AND SERVICE TYPES 2.1 Managed Cloud and Storage Services. Subject to the terms and conditions of this Agreement and any applicable Order Forms, in consideration for the Installation Charges and Recurring Charges, micro Integration will provide to Customer with Managed Cloud Servers and/or Managed Private Storage services. 2.2 Billing for Managed Cloud Servers. Billing for Managed Cloud Servers (MCS) is performed on a calendar -month basis. A pro -rated portion for the first month's service will be included on the first invoice plus the next month's service in advance. Non -recurring Charges ("NRC") will be included on the invoice for applicable installation or service changes as directed by Customer. Customer may upgrade its configurations by executing an Order Form. No early termination charge shall apply and the upgraded service shall remain coterminous to the original Order Form for such upgrade. Rates for MCS are calculated according to the configuration choices allowed within the acceptable ratio range as follows: • Compute - per vCPU with quantities of 1, 2, 4, 6, 8, or 16 • Memory - per GB with quantities from 1GB to 128GB • Storage - Performance, Capacity, or Utility as defined in Section 1.2 and available from 50GB to 50TB. 2.3 Billing for Managed Private Storage. Billing for Managed Private Storage (MPS) is performed on a calendar -month basis. A pro -rated portion for the first month's service will be included on the first invoice plus the next month's service in advance. Non -recurring Charges ("NRC") will be included on the invoice for applicable installation or service changes as directed by Customer. Customer may upgrade its configurations by executing an Order Form. No early termination charge shall apply and the upgraded service shall remain coterminous to the original Order Form for such upgrade. Rates for MPS are calculated according to the configuration choices allowed within the acceptable ratio range as follows: • Storage - Performance, Capacity, or Utility as defined in Section 1.2 and available from 50GB to 50TB. • Connectivity - Ethernet (iSCSI) connectivity from customer switches or hosts to the MPS switch fabric is billed per GB connectivity with quantities of 1,2,4 and 10. 2.4 Customer Responsibilities. Customer is solely responsible for: (a) configuring and maintaining the operating systems for the MCS; (b) installation and/or patching of any applications for the MCS; (c) obtaining and maintaining all licenses required for the operating systems installed on the MCS; (d) performing back-ups of Customer's data; (e) the security, including the encryption of, or loss of stored data; (f) the integrity of its data; and (g) the On and/or Off -Boarding of Customer's data onto the Service. Page 2 of 5