Service Agreement Renewal & Supplemental Terms & Conditions - MicroIntegration Holdings LLC - VoIP Phone and Voicemail

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2.5 Customer's Access to Data. If this Agreement is terminated then Customer will have access to Customer's data for thirty (30) days immediately following the termination ("Removal Interval"). Upon request, micro Integration may, at its sole discretion, assist in Customer's retrieval of its data. micro Integration shall destroy any Customer data that remains after the Removal Interval. microlntegration reserves the right to periodically backup its Cloud Services and all associated customer data. Backups will be capturing only the data on the Services at the time of the backup. micro Integration will maintain one copy of any backup and destroy all previous versions. In the event of a Force Majeure Event, micro Integration will offer best effort to provide backup data to the customer and assist in Services restoral. Backups are intended for assistance only during a restoral of Services, and are not available to Customer for convenience. 2.6 Unauthorized Access to Customer's Data. micro Integration is not responsible to Customer for unauthorized access to Customer's data or unauthorized use of the Service. Customer is responsible for the use of the Service by any of Customer's employees, affiliates, officers, directors, shareholders, agents or representatives, or any other person given access to the Service, and any person who gains access to Customer's data or Services as a result of Customer's failure to use reasonable security precautions, even if such use was not authorized by Customer. 2.7 Customer Confidentiality. Customer's data is confidential and Micro Integration confirms that all data and information will remain this way. Confidentiality of the data the Customer is housing in Micro Integration systems is secured; and Micro Integration will not access this data other than for documented service testing reasons. Customer data stored within any Microlntegration Cloud Service is and will remain the property of the customer and Micro integration shall have no ownership or claim to this data. 2.8 Customer Data Recovery SLA. In regards to recovery of information for our BaaS offering, customer may come onsite within 4 hours of request to physically obtain a full copy of data transferred to a portable device for emergency recovery purposes. Microlntegration will provide Customer with ongoing backup service 24x7x365 and will adhere to Customer RPO/RTO as defined on the Order Form. 3. SERVICE LEVEL AGREEMENT micro Integration will use commercially reasonable efforts to maximize availability of the Managed Cloud Server and Managed Private Storage solution, and provides performance guarantees as detailed in this Section 3. Customer acknowledges that micro Integration may need to perform routine maintenance to the network between the hours of 12:00 AM and 4:00 AM local time. Such maintenance is acknowledged to not be considered for overall measurement of standards of performance and meeting service metrics. 3.1. Managed Cloud Server Uptime Definition. A Managed Cloud Server is considered available if the allocated resources are accessible for customer use and traffic can be passed between the micro Integration Data Center and the micro Integration data backbone. 3.2. Managed Private Storage Uptime Definition. Managed Private Storage is considered available if the storage array can read or write data and traffic can be passed between the storage array and the microlntegration switch fabric. 3.3. Uptime Guarantee. For customers who have two or more connections to the micro Integration Network within a Datacenter Facility, micro Integration guarantees 100% uptime for both MCS and MPS services. Page 3 of 5