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Municipal Utilities and Service tines Rules a,�r� �8�tre�ns' <br />inconvenience caused by reason of pressure fluctuations, breaks, leaks <br />or defects in, or by water escaping from, its water distribution system, <br />which includes the mains but not the service lines, or by variations in <br />pressure, flow or continuity of service, or by sand, dirt, particles, and <br />other debris which may be present. <br />Since service lines are not owned by the Utility, but by the property <br />owner, the Utility is not responsible for damage caused by breaks, <br />leaks or defects in the service line. The service line and all <br />appurtenances thereto are the sole responsibility of the property <br />owner. <br />C. Quality and Quantity <br />The Utility will be responsible for maintaining a reasonable quantity <br />and quality of potable water, as defined by the National Safe Drinking <br />Water Act (Public Law 93 523), the American Water Works <br />Association, the Indiana State Board of Health and Indiana <br />Department of Environmental Management. Such maintenance will <br />include regular systematic flushing of the water mains to remove <br />accumulated particles, if any. <br />D. Electrical Continuity <br />The Utility will not be directly or indirectly responsible for electrical <br />continuity due to grounding of electrical systems to the water pipes. <br />The Utility opposes grounding of electrical systems to the water pipes, <br />and prohibits such practice in all new installations. <br />E. Locates <br />Utility personnel will locate and mark water mains that are owned by <br />the Utility. They will also locate the customer's stop box and service <br />line upon request if given forty-eight (48) hours advanced notice. The <br />Utility is not responsible for damages done by contractors whether <br />located or not located. <br />XIV. CUSTOMER COMPLAINTS AND DISPUTES <br />A. Complaint Procedure <br />1.. A customer may make a complaint at any time to the Utility <br />about any bill, security deposit, disconnection notice, or any <br />other matter relating to their service and may request a <br />conference thereon. Such complaints must be submitted in <br />writing to the Utility office. A complaint shall be considered <br />filed upon receipt by the Utility. In making a complaint and/or <br />request for conference, the customer shall state at a minimum, <br />their name, service address, and the general nature of their <br />39 <br />