Revision to South Bend Municipal Rules and Regulations

Home Browse Search

Municipal Utilities and Service Line _----------- Rules and Rg glens full amount due (financial hardship shall constitute cause), and said customer: (1) Pays a reasonable portion of at least ten dollars ($10.00); and (2) Agrees to pay the remainder of the outstanding bill within three (3) months; and (3) Has not breached any similar agreement with the Utility made pursuant to this rule within the past twelve (12) months. d) The Utility may in its sole judgment grant an extension of time for the payment of the shut-off amount. The Utility may grant or deny an extension agreement based on past payment history or any other information deemed pertinent. The following conditions must be met in order to receive a payment extension: (1) All requests for extensions must be made by the shut-off date. (2) No extension agreements may be made with field operations personnel. (3) No extensions will be granted while a current extension agreement is in force at the subject address. (4) Failure to meet the terms of an extension agreement will cause such document to become void and make all past due bills to become immediately due and subject to disconnection at the discretion of the Utility. (5) Customers are limited to four (4) extensions per calendar year. If the extension agreement is not honored, the customer is not eligible for another extension for one (1) year from date of violation. (6) Extensions may be granted for up to ten (10) calendar days from the shut-off date. 2. The Utility shall postpone the disconnection of service for ten (10) days if, prior to the disconnection date specified in the disconnect notice; a) The customer provides the Utility with a medical statement from a licensed physician or public health official; and b) Notification must state, that disconnection of service would be a serious and immediate threat to the health or safety of a designated person in the household of the 26