Revision to South Bend Municipal Rules and Regulations

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Municipal Utilities and Service Lines Rules and Re gl'ations bank, and the agent was remiss in sending the payment to the Utility. A disputed bill is not sufficient reason for removal of late fees. E. Re-establishing Maximum Sewage Charges The Utility re-establishes account maximum sewage charges every year in the spring. Once this update has been completed, a customer's account will only be considered for a review of their maximum sewage amount if there was a metered water leak during the bill reading periods used in calculating the new sewage maximum. All such review requests must be verified by the Utility. The Utility reserves the right to withhold all adjustments for at least two (2) additional billing periods, in order to verify the usage levels have returned to normal. If warranted, the sewage maximum will be adjusted and the proper credits issued accordingly. F. filling Asti ustmen s The Utility may bill customers for prior periods of inaccurate billings, fraudulent usage or other errors, if it can be clearly demonstrated by meter readings or other means, that the customer was under billed or not billed at all. Such charges will be calculated by computing the difference between charges for actual usage and billed or non -billed usage. If meter reads are not available, the Utility may charge on the basis of average consumption by customer class. The Utility may charge customers for unbilled or under billed services based on the following criteria: 1. In the event of fraudulent usage or avoiding proper establishing of services, the Utility may charge for estimated usage to the known date of usage which can reasonably be determined. 2. For errors which are wholly the fault of the Utility, including incorrect tariff applications, there will be no retroactive charges; however the Utility will notify the customer of any changes to their account and the corresponding impact to the bill going forward. 3. All other errors may be adjusted to the known date of error or for a period of one year, whichever period is shorter. 4. Errors that result in credits to customers may be adjusted for up to two years at the discretion of the Utility, based on the circumstances and cause of the error. G. Method of t"id'ustment Adjustments will be applied directly against the customer's account balance. FA