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iunici al UtHities and Service Lines Rules and Regulations <br />excess consumption over the customer's normal usage. If normal <br />consumption cannot adequately be determined, then the average <br />consumption by customer classification will be used. Adjustments will <br />be made only after the problem causing the high usage is corrected. <br />The period adjusted shall not exceed two (2) regular reading periods <br />unless extended by missed readings. The Utility may inspect the <br />premises to determine the cause of the high usage. <br />Sewage credits will only apply to customers who do not have a <br />maximum sewage charge established. These credits may vary from <br />zero percent (0%) to one hundred percent (100%) of the excess charges, <br />depending on the estimated percentage of water leaked that did not go <br />into the sewer system. While credits will not be given to those with <br />sewer maximums, allowances will be made when calculating the new <br />sewer maximum if the leak took place during the winter months. <br />1. Such allowances will be granted only once per customer per <br />service address within a two year period, and only if the <br />following conditions exist: <br />a) Consumption is at least double normal usage; <br />b) Consumption is at least 2,000 cubic feet (20 ccf) more <br />than normal; <br />c) Total consumption for the reading period exceeds 3,000 <br />cubic feet (30 ccf); and <br />d) Circumstances indicate a leak exists or had existed. <br />2. Documentation of repairs made will be required from the <br />customer before their account can be reviewed for a credit <br />adjustment. The following will be considered adequate <br />documentation: <br />a) Receipts from plumbers; <br />b) Receipts from replacement parts purchased; <br />c) When no such document exists (i.e. customer fixed leak <br />without purchasing anything), a signed statement from <br />the customer describing the work done will suffice. <br />3. Upon notification by customers that repairs have been made, the <br />Utility reserves the right to withhold all adjustments for at least <br />two (2) additional billing periods, in order to verify the usage <br />levels have returned to normal. <br />D. Removal of Late Fees <br />Late fees may be removed only if: <br />1. The Utility delayed the billing; <br />2. The Utility erroneously processed the payment; <br />3. A customer paid at an authorized agent of the Utility, such as a <br />