Revision to South Bend Municipal Rules and Regulations

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Munici al Utilities and' Service Lines Rules fid._Reg l Pions Refunds from credit adjustments may only be given: 1. If total credit amount is one and one half (1 & 1/2) times larger than the charges for the last billed reading; or 2. The customer no longer has any accounts with the Utility. In the event that any back billing adjustment or catastrophic leak results in a possible financial hardship on the customer, the Utility, at their discretion, may enter into a written agreement with the customer to make payments over time. VIII. DISCONNECTION ,OF,SERVICE A. Disconnection of Service b Utility The Utility may disconnect water service for the following reasons: 1. Customer's Request to Discontinue Service a) A customer may have service discontinued by giving notice to the Utility's office of the date on which customer desires that service be discontinued. Utility will endeavor to obtain the final meter reading on the date customer specifies in their notice, but shall not be obligated to do so unless customer's notice provides Utility at least three (3) working days with access to the meter. Customer shall be obligated to pay for services rendered to customer until the final meter reading is obtained by Utility. b) A customer requesting that the Utility discontinue service to a property, is done to relieve the customer of the obligation to pay for water service. A discontinuance does not guarantee that no water damage will occur. A mechanical failure, vandalism, or other causes may result in water still being supplied to the property after a discontinuance. The owner or occupant must take measures to prevent water damage, even after a discontinuance. Such measures may include: (1) Closing valves in the main supply line to the house; (2) Draining pipes, toilet tanks, water heaters, water softeners, or other stored water in the system; (3) Adding appropriate levels of antifreeze to any water that will remain in the system during cold weather (such as in drain traps); (4) Maintaining at least minimal heat during cold weather; (5) Periodically checking for leaks or damage.