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ir 'i 4� /,w-A <br />�4 P Exhibit E: Vermont Systems Cloud Computing ServicesVS| Eastern &VVestern Data Centers <br />• /N|VM services are hosted in a private cloud. <br />° Automatic application updates. <br />• VSI routinely installs recommended system updates, as released by the vendors, <br />• Automated live tmdemo copy onTuesday and Thursday mornings. <br />• RecTrac and VVebTrac only generated email service. (Not to be used as a general mail <br />server) <br />• Progress software support and Progress RD0MSdatabase support. <br />"i Periodic database performance audits and tunina <br />VSI will provide the SSL Certificate for the hosting servers. While the flow of databetween the <br />hosting servers and the Customer's remote users is encrypted using the SSLprovided, VS| is not <br />responsible for any loss of data beyond our control. <br />VSI is responsible for configuring and maintaining the firewall rules for the hosting servers and <br />will notify the Customer of any changes that would impact the Customer's access to the <br />application database. The Customer is responsible for configuring and maintaining finewa|| rules <br />for all Customer locations. <br />VS|will provide the Customer with advance notice when the hosting servers will beunavailable <br />due to scheduled maintenance. VSI will coordinate with the Customer to minimize down time <br />for scheduled maintenance. <br />If the source of a technical problem exists within the systems or technology under VSI <br />management, no charge will apply. For example, a technical issue, such as, your hosting server <br />02018r)yVcmnoint Sys tenn s, <br />|nc <br />:3 <br />