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Software License, Maintenance and Support Agreement - Vermont Systems Inc - VPA Recreation System Tracking Software
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Software License, Maintenance and Support Agreement - Vermont Systems Inc - VPA Recreation System Tracking Software
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4/7/2025 9:06:26 AM
Creation date
2/12/2019 4:18:57 PM
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Board of Public Works
Document Type
Contracts
Document Date
2/12/2019
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ExhibExhibitE:Vermont Systems Cloud Computing Services VS| Eastern &VVeCentersern D� Centers �a��m��� <br />= Multiple tier -one providers. <br />* 24/7/365 Facility Environmental Monitoring by Data Center staff. <br />0 100% uptime for bandwidth and power. <br />• N+1application architecture ensuring resiliency and system availability. <br />m Third-partyautomatedapplication availability checks provided by Site 247 every <br />minute via multiple locations across the US. <br />~ Monthly Internal/External Vulnerability Scans both data centers provided byTnushwave <br />� Quarterly External Penetration Tests and bi-annual Internal Penetration Tests at both data <br />centers provided byTnustwave <br />� Application environment protected byanti-virus(AV) with integrated File Integrity <br />Monitoring (F|K6). <br />* Security Information Event Monitoring (S|EM) 24/7/365. <br />* Database backup and retention as defined by chosen service level, <br />� After Image (.Al) notes window in minutes as defined by chosen service level. <br />These notes reduce the potential data loss if system failure takes place. <br />� Progress OpenEdgeReplication provides near real-time database disaster recovery <br />capabilities atan alternate site maintaining data integrity between source and <br />target databases. Fai|overtm warm Disaster Recovery site is controlled manually byVS| <br />staff. Since each data center has localized redundancies built-in, a catastrophic event would <br />need to occur before fai|overwould be initiated. Alternate URL'sfor RecTnac/VVebTnacwi|| <br />be provided to customers in case Disaster Recovery event occurs. <br />� Progress TIDE Encryption used for data at rest protection, <br />2 K) 2018�byVemnnnt systenns,|nc <br />
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