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Of� "t t <br />Exhibit E:Vermont Systems Cloud Computing Services VS|Eastern & Western Data Centers <br />becomes unreachable due to a network o,hardware failure. This example is for reference <br />purposes only and should not be misconstrued as the only issue that might arise over time. <br />The Customer must license one of the VSI certified ERI credit card interfaces to process offiAn <br />(Retail, MOTO) and online (ecommerce) payments and to ensure that credit card data is <br />encrypted and secure. If pin debit card payments are to be accepted, then a VSI ERI pin de <br />card interface will be required for the same processor. If check payments are to be process <br />electronically, a VSI eCheck interface will also be required. I <br />11. Hosting Penalties <br />There shall be no downtime penalty for scheduled operating system upgrades, scheduled <br />Progress software updates, application software upgrades, DNS outages, and application <br />database upgrades. Except for these scheduled downtimes, VS|expects over g97%uptime. <br />Therefore, if the software applications are unavailable for customer use for more than 26 hours <br />of a total 8760 hours in a calendar year due to hosting services, VS1 will credit the customer with <br />a prorated amount for any lost time exceeding 26 hours to the nearest 15 minutes. <br />C01 2018by Vermont Systenns,Inc. <br />