Opening of Bids - Spec S - One or More 2018 or Newer Emergency Medical Vehicle - Horton Emergency Vehicle - Part 3

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Horton EMERGENCY VEHICLES The claim must have listed the following information: Dealer name Customer name & address Customer contact name & phone number Claim number (determined by the claim writer) Date the claim was written Mileage of the vehicle at the time of the repair Chassis year Chassis type Chassis serial number (the entire number) Horton serial number (as listed on the yellow "Final Manufacturer" door sticker) Customer delivery date Date that the work was performed (date of work completion) Parts used p614,539,8181 pl: 800,282.5113 f: 614.539.8165 Only one vehicle can be listed on a warranty claim. More than one repair item can be listed on a single claim form however; each problem, cause, and fix must be listed together and separate from the other problems, causes, and fixes. Labor must be listed for each repair. Parts used in the repair must be listed on the claim. If HEVC-supplied parts were used, the HEVC invoice number must be provided. If non-HEVC parts were used, a copy of the parts invoice must be provided. All aspects of a repair must be listed on one claim. Separate claims for the diagnosis, labor, and parts of a single repair are unacceptable. All warranty claims must be received by HEVC within 30 days of the work being completed. Claims received later than 30 days after completion of the repairs will be denied. The warranty claim and associated returned warranty parts must be returned together. Service centers will be notified of unclear or incomplete claims. The needed information must be provided within 10 days of the request or the claim, will be denied, Warranty Labor The rate at which a dealer is reimbursed for labor is determined by the HEVC's dealer's actual, labor and overhead costs. Requests for a change in labor rate must be made in writing to HEVC. Warranty Parts HEVC's warranty covers the parts used, in the original manufacture. A defective part must be replaced with the same part (manufacturer, model number, part number). If the defective part is replaced with a more costly unlike part, the reimbursement for the price of the original part will be issued. The substituted part will not be warranted by HEVC. If the same part cannot be used:, obtain authorization from HEVC to substitute the part with an unlike part. Parts used for warranty repairs are to be ordered through HEVC's Parts Department. 'The parts will be processed and invoiced. Reimbursement for the parts is obtained through the filing of a warranty claim. Returned defective warranty parts must be accompanied by a warranty claim. The defective part(s) and the warranty claim must be received by HEVC within 30 days of the work being completed. Shipping charges for parts sent from HEVC to the service center will be reimbursed to the service center through the warranty claim:. Shipping charges for defective warranty parts sent from the service center to HEVC will not be reimbursed to the service center. Approval for "next day" shipping must be approved by HEVC. Warranty claims listing unapproved "next day" shipping charges will be, reduced by the difference between the "next day" charges and what the "standard" shipping charges would have been. This includes parts obtained from HEVC or a third party supplier. Parts returned to HEVC are not to be sent using "next day" shipping. Shipping charges for parts used for warranty repairs obtained from an OEM vendor will not be reimbursed by HEVC. 3800 Mc0lowdl RoM Giovc� City, 01-143123