Opening of Bids - Spec S - One or More 2018 or Newer Emergency Medical Vehicle - Horton Emergency Vehicle - Part 3

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I a "ort,on EMERGENCY VEHICLES l:): 614,539,8181 tf: 800A2.5113 L 614.539.8165 Vehicles Not Built Per the Vehicle Specifications It is recommended that HEVC be contacted prior to a vehicle being modified due to a vehicle not being built to specifications. HEVC's warranty covers the vehicle "as -built" at the time of manufacture. Modifications could void HEVC's warranty. Reimbursement for the modification might be denied because the vehicle was actually built per the specifications as approved by the dealer. Dealer Repair Facilities Service centers that are authorized to perform warranty work are required to have the proper facilities, equipment, and tools to perform the work. They not only include everyday screwdrivers and wrenches but also electrical testing equipment, HVAC equipment, etc. Service centers should maintain a readily -available stock of replacement parts. A customer should not be out -of - service for a day or more because of a common, inexpensive part. HEVC does not reimburse for common shop supplies. Service centers must have properly trained technical personnel. They must be able to trouble -shoot all of HEVC's systems. Technical training is available from HEVC. Excessive repair times due to lack of proper tools or poorly trained technicians will not be accepted. Warranty claim charges will be reduced accordingly. Third Party Repair Centers Exclusive or repeated use of third party repair companies to perform warranty work is unacceptable. Third party service centers or chassis dealerships do not represent the HEVC: product or quality. HEVC and its dealers use service -after -the -sale by HEVC-trained personnel as a sales tool. HEVC's and its dealers owe our customers HEVC service. Customers must be instructed to, contact their HEVC dealership before taking their vehicle to a chassis dealership for warranty repairs. HEVC: and chassis systems work in conjunction on certain systems and it cannot be assumed that a seemingly chassis issue is actually a chassis issue. Several hours can be spent by a chassis dealer trouble- shooting an HEVC system. The problem may not get resolved. The customer has to start all over in the repair process. Excessive and unnecessary down time for the customer is incurred. Claims for unnecessary repairs or excessive amounts will be reduced accordingly or denied. Summary of Warranties 2 Iles 24,000 General Paint Prorated: 84,000 0 — 4 years f 100% 5 years 150% 6 years 135% 7 years / 20% Wiring Harness 10 Unlimited Electrical 7 100,000 Structural 30 Unlimited Remount General 1+5 1 12,000 Structural Unlimited Rev 102014 3800 McDowell Rwid Giove Oly, OH 43123