Opening of Proposals - SBPD Body Camera In Car Video Cameras-Axon Part 1

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South Bend Police Department SBPD Body Camera/ in Car Video Camera Project 4. Vendor provides unlimited routine technical support during normal business hours. Axon will provide unlimited routine technical support during normal business hours. S. Vendor provides 24 hour/7 day per week emergency technical support for any system outage, including onsite support for issues that require local service. Evidence.com is a fully managed solution. The Axon operations team monitors all facets of the solution and employs comprehensive automated alerting systems to draw attention to performance and capacity issues, outages, and abnormal or suspicious activity. If an issue arises that requires on -site support, Axon will work with the SBPD to provide accommodations agreeable to both parties. Axon guarantees a minimum of 99,99% uptime for Evidence.com. 6. Vendor provides testimony (expert or otherwise) regarding the system and/or captured video at hearings, trials, and other legal or administrative proceedings, when requested by the department. Axon employs experts in technology and information security, who can testify in court for the SBPD. Axon will send an employed expert to testify in court matters free of expert fee charges (capped at 100 hours per year and excluding reasonable travel expenses) solely in relation to the Evidence.com product lines regarding data security and chain of custody matters. SBPD, must provide Axon with reasonable notice, in no event less than five business days, If SBPD requires more than 100 hours per year during the term of the Contract, an hourly rate will be negotiated by the parties and travel expenses will be reimbursed by SBPD at GSA per them rates. D. Training 1. Vendor provides onsite user training for all officers assigned a camera and administrator training for all body camera administrative personnel. The Professional Services team helps you by providing the resources and support you need to successfully deploy your new Axon solution - they are a customized and personal knowledge resource for you and your officers. This type of focused attention can help in three key ways: • Familiarizing your force with the new workflow • Increasing officer efficacy with CEWs and/or Axon cameras • Maximizing efficiency gains for managing captured evidence An Introduction to Evidence.com For many agencies, Evidence.com is one of the first cloud -based tools to become a part of their evidence management workflow. This can create a learning curve for officers, armorers, and administrators alike. Evidence.com is a powerful tool, and the initial set-up is an important part of creating a smooth transition. Our two packages cover initial Evidence.com configuration and use, and each helps you build a strong foundation for your agency's success. Axon Camera Deployments Although the cameras themselves are simple in design and use, a proper introduction to the devices and workflow is essential. The Axon Professional Services offering provides you with two options for this introduction, depending on the level of detail and time you'd like to provide to your users. Additionally, with the Full -Service Package, you can receive in-depth account management support that extends beyond the go -live date and initial training. Additional training days are offered at $2,000 per day. 2. 'Train the trainer' training is offered at the Department at no additional cost at least twice per year for the duration of the contract. Axon recommends a train -the -trainer model, which tends to be the most effective for our law enforcement customers. This model enables South Bend Police Department to train officers based on their schedules and availability. As more Axon cameras are added to the program, those trainers can provide the same level of training 41, AXON 14