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City of South Bend <br />EAP Contract Page 2 <br />Prepared on November 14, 2017, Amended January 17, 2018 <br />IV. Scope of EAP Services <br />A. Short Term Counseling Program, We will provide annually a number of EAP <br />visits per employee family or per employee and each eligible family member, as <br />determined by the Company, (refer to addendum: Definition of EAP Eligibility). <br />Employees and eligible family members will have access to Structured Telephonic <br />Counseling via the New Avenues website NewAvenuesOnLine.com. We will <br />provide these services as agreed upon in Exhibit A, <br />The scope of the Employee Assistance Program covers the following Individual, <br />Family and Marital short term counseling needs, but is not limited to: <br />❖ Stress <br />4. Anger management <br />❖ Parenting concerns <br />+.• Emotional problems (i.e. depression, anxiety, obsessive -compulsive disorders, <br />etc.) <br />•;• Alcohol/drug use or abuse <br />*3 Child/adolescent needs <br />❖ Communication problems <br />Grief or trauma issues <br />4. Conflict Resolutions Service <br />•:+ Marital and partner concerns <br />❖ Aging parent issues <br />•;• Adjustment problems related to health conditions <br />❖ Occupational or career concerns <br />❖ Problems at work <br />Employee or managerial coaching <br />The EAP short teem counseling can also provide assessment of needs, and referral <br />assistance for additional behavioral health needs such as: psychological testing, <br />referral for physician evaluation, more intense level of care or extended counseling. <br />Financial Assistance — Referral <br />New Avenues has partnered with GreenPath Debt Management Solutions and may <br />refer members to GreenPath for their free Credit Counseling and Debt Counseling <br />services. GreenPath is a premier credit counseling agency and is accredited by <br />COA, Council on Accreditation and is a member with the following <br />organization: National Foundation for Credit Counseling, NFCC, Financial <br />Counseling Association of America-FCAA, U.S. Department of Housing and <br />Urban Development -Approved housing counseling agency, and U.S. Department <br />of Justice -Approved provider of bankruptcy counseling and education. <br />GreenPath Services beyond the free counseling sessions may have fees associated <br />with them. Employees would be responsible for any services that would require a <br />New Avenues <br />