Professional Services Agreement - New Avenues Inc - Employee Assistance Program Annual Renewal

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City of Sonth Bend EAP Contract Page 3 Prcpared on November 14, 2017, Amended January 17, 2018 payment. Such as Debt Management Program, Student Loan Counseling, Bankruptcy Counseling, Homebuyer Counseling Program. The EAP counseling services do not include: Reports for courts for any court ordered counseling or treatment B• Visitation or custody studies •:• Inpatient, intensive outpatient services or partial hospitalization V. Physician services B• Psychological testing for clinical, educational, occupational, medical reasons +b Extended counseling Drug/alcohol classes, educational or wellness programs ❖ Drug/alcohol testing or other lab/pharmacy benefits Fitness -for -Duty Evaluations •3 Risk Assessments Services under COBRA We would anticipate that the limited visit program would resolve the majority of the problems. When/if the Provider recommends extended treatment and all available EAP sessions have been used, the client may continue with the EAP counselor.or another Provider if they wish, at their own expense or with whatever other insurance coverage applies. The EAP counselor also may recommend additional services such as physician evaluation or psychological testing that will be subject to the individual's personal expense or health plan. The employee is under no obligation to use the EAP program prior to accessing their health plan or as a condition of accessing their health plan benefits. B. Supervisory,Orientation Training. In addition to employee orientation sessions (see Sec. III B), EAP supervisory orientation training is available for your designated supervisors. The focus of the training will be how to make "disciplinary referrals" and "concerned supervisory referrals." It will include information on "knowing when to refer" and "how to refer" and how to keep New Avenues informed of when a referral has been made. We will provide these services as agreed upon in Exhibit A. C. Trainings/ Workshops/ Seminars. New Avenues provides a variety of additional services that can improve departmental and organizational performance. Trainings, workshops and seminars may be purchased on an as needed basis. Staff is available for consultation with the Company's human resources representatives or supervisors who may call us and request assistance in choosing and/or designing special trainings. Trainings include, but are not limited to, Stress Management, Respect in the Workplace, Harassment, and Reasonable Suspicion Programs. For a list of offerings, see the current Training Catalog. We will provide these services as agreed upon in Exhibit A. D. Telephonic & Onsite Consultation/ Mediation/ Conflict Resolution. Staff are available for telephonic consultation with the Company's human resources New Avenues