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4^7 TRAINING MBH{)DOU]GY <br />A mutually developed education plan lays out the process of transferring knowledge between you <br />andTWcr.VVeroferhoourp|ananmn°educationp8an°asopponedtma~trainingpXan"forsevem| <br />reasons. First, the process of transferring knowledge is vital to the analysis phase of our project. <br />During analysis we rev�ew the current environment, provide Tyler demonstrations, review <br />questionnaires and flow charts, and ultimately arrive at a future state model. The future state model <br />becomes the foundatmnfor user training. Second, training denotes aclassroom setting with teacher <br />and pupil. While trainiing will occur, it is only a piece of the overall education needed to be a <br />proficient Tyler user. <br />Tyler believes inatraln-thetrainerapproach tmimplementation. This approach allows your <br />resources (the Power Users and Functional Leaders) to be involved in the initial training and software <br />configuration while limiting the amount of time that End Users are involved in the project. The Power <br />Users and Functonal Leaders are then mvolved in training the end user community after all <br />configuration is comphete, which heips to increase adoption, solidify knoMedge transfer, and lessen <br />resistance totraining and process changes. <br />Purpose <br />The purpose of the education plan is to: <br />• Communicate the process tostakeholders and functional leaders <br />° Answer specific questions (where will classrooms be established, what database environment <br />will bemti|hzed'etc.) <br />• Establish action items and link project personnel nsowners <br />• Define measurement criteria to ensure the p�an has been successfully followed <br />4.7.1 FUNDAMENTALS REVIEW <br />8mthis step, your functional leadsandpmw ruenbecomefami|iarwhth the new Tyler system and its <br />capabilities, language and processes before the start of the current/future state analysis. This allows <br />users on your team to better engage with the Tyler implementation consultants during regular <br />training hours, empowers your staff with experience and a more complete understanding of the <br />system, and provides a strong foundation for ongoing conversations regarding the future state <br />processing. Fundamentals review eases the transition into implementation and training, garnering <br />better results and agreater understanding of new processes. <br />Goals <br />~ Learn general Tyler Technologies terminology <br />m Experience the basic functionality Vfyour new software solution <br />m Explore the configuration options including data flow, connectivity, etc. <br />* Fncourage discussions Mthin your organization of desired configuration for design and future <br />processing <br />Discover sorne of the software capabilities available for consideration <br />39 <br />0yol South IN <br />