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2018 Systems & Software Support Program Guidelines <br />Sys"I"Is a software <br />Outside of Scope - Support Items will require a se grate time and material guote): <br />• Cognos BI Reports <br />• Requests for new reports <br />• Requests for new table/view/model changes for custom needs <br />• Security - additions and changes <br />• Basic administration functions such, as scheduling via Cognos, email distribution setup, <br />etc, <br />• Deployment of additional functionality within Cognos such as auditing, DR, managed <br />alerts, detailed documentation, performance monitoring, SQL Optimization, etc. <br />• Requests for new dashboards. <br />• Requests for Archive content stores/environment. <br />• Requests for Training content stores/environments, <br />• Bill Print Changes <br />• Process Changes <br />• New Configuration/Criteria Set Up <br />• Doc Designer — New Letters <br />• Adding Users (OS and enQuesta) <br />• Rate Changes <br />4000101111111.01 � 426 IndusWal Avenue <br />I , CONFIDENTIAL Williston, VT 05495 <br />Systems www,ssivt,corn <br />& Software p: 802-865-1170 <br />f: 802-865-1171 <br />Page 16 <br />