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rVIP11 2018 Systems & Software Support Program Guidelines <br />Systems , & Software <br />I= - <br />Customers will upgrade to a new release of enQuesta at their discretion. Customers never incur <br />additional enQuesta software license fees with each upgrade, meaning the software is only <br />purchased once. However, there will be fees related to the various services necessary to perform <br />an upgrade such as travel, training, the configuration of additional modules, or hardware upgrades <br />based on your current operating environment and future requirements. <br />enQuesta is upgraded in its entirety, rather than by module, and any enhancements provided to <br />the customer are maintained through each new version of software. Major releases of enQuesta <br />are deployed every 24-36 months. S&S encourages customers to upgrade periodically in order <br />to gain new enQuesta functionality and maintain current technology. This is typically a 9+ month <br />project. <br />Hourly Rates: <br />0 2018-$185 <br />0 2019-$195 <br />0 2020-$205 <br />Systems & Software 2018 Holiday Calendar: <br />New Year's Day <br />President's Day <br />Memorial Day <br />Independence Day <br />Labor Day <br />Columbus Day <br />Thanksgiving <br />Christmas <br />426 Industrial Avenue <br />A/00V <br />CONFIDENTIAL Williston, VT 05495 <br />Systems ' <br />v�vvw ssivtxoni <br />a Software <br />p: 902-865-1170 <br />f: 802-865-1171 <br />Page 15 <br />