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Task Description <br />Vendor <br />Hours <br />Sub- <br />Contractor <br />Hours <br />City <br />Staff <br />Hours <br />Interactive Voice Response (IVR) — Outbound Leak <br />Notification <br />20 <br />N/A <br />20 <br />Interactive Voice Response (1VR) — Customer Self- <br />Service <br />20 <br />N/A <br />20 <br />Meter Reacting <br />40 <br />N/A <br />40 <br />Bill Printing <br />60 <br />N/A <br />60 <br />Collections Letter <br />20 <br />N/A <br />20 <br />Payment File — FirstSource <br />25 <br />N/A <br />25 <br />Real -Time Payment Posting <br />27 <br />N/A <br />27 <br />Payment File — Metavante <br />25 <br />N/A <br />25 <br />Payment File — CheckFree/Fisery <br />25 <br />N/A <br />25 <br />Payment File — HillPay/MARS <br />25 <br />N/A <br />25 <br />Payment File — PayNearMe <br />25 <br />N/A <br />25 <br />ACH Withdrawal — FirstSource <br />30 <br />N/A <br />30 <br />Customer Relationship Management — Customer Contact <br />Information and Service Address Outbound <br />20 <br />N/A <br />20 <br />Customer Relationship Management — Customer <br />Activities/Interactions and Notes Outbound <br />Customer Relationship Management — Customer <br />Activitics/Interactions and Notes Inbound. <br />20 <br />20 <br />N/A <br />N/A <br />20 <br />20 <br />Customer Relationship Management — Service Order <br />Interface <br />20 <br />N/A <br />20 <br />Customer Relationship Management — Account <br />Information <br />20 <br />N/A <br />20 <br />Rlemos Waste Management. Software <br />50 <br />N/A, <br />50 <br />County Property Records <br />15 <br />N/A <br />1.5 <br />Mailing Address Verification <br />25 <br />N/A <br />25 <br />List any other interface objects proposed by vendor to <br />achieve the system requirements. Add rows as necessary. <br />t�fiiJii�%I�d'ii0'411 <br />Vendor to List Proposed Modifications <br />Vendor to List Proposed Modifications <br />Vendor to List Proposed Modifications <br />Vendor to List Proposed Modifications <br />/a <br />Utility Bolling System Proposal Form F - Page 2 of 2 <br />