Opening of Proposals - Utility Billing System - Systems & Software, Inc. - Part 1

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(4) identify key personnel proposed l 'o perform the work in, the specified tasks and include major areas Of SUbGOVISUltant work and ffi6r, percent of time committed to other projects; Listed below are the position descriptions and roles for the project. Additional development, support and professional services team members may be utilized for specific areas of the implementation, depending on the needs of the City and the project. Given the amount of time before the potential project start date, the involvement of specific staff members cannot be guaranteed, but as the City's vendor -of -choice we will work with you to determine an acceptable support staff. Overall Project Management and Oversight Project supervision and oversight will be handled from an executive level by Cameron, Mahbubian and Sean Pendergrass, Cameron, our GM, will be the Executive Sponsor for the project. Cameron will provide overall leadership of S&S, and will work with the City's Executive Sponsor to ensure that our mutual goals remain aligned:, throughout the implementation and beyond. Sean Pendergrass, our VP of Professional Services, will act as head of the Project Management Office, providingi, leadership to the entire implementation team and working with other teams within our organization to ensure the City and the project have access to the resources they need. Project Manager— Mary Green The Project Manager serves as the overall leader of the implementation project. They are responsible for all client -owned project deliverables and resources, along with coordinating our resources on the project to ensure that it remains on schedule. The Project Manager will be responsible for facilitating communication between the project teams, and both client and S&S management. Business Lead —Theresa Barry The Business Lead is responsible for the execution of the Business Process Review, configuration, testing, simulation and Go -Live activities. The Business Lead will also facilitate the coordination of SME involvement as necessary. Product SM!Es — Brian Gottschalk, Richard Rasmussen (and others as needed) Product SMEs are functional experts in various areas of onQuesta. They provide their complete knowledge of configuration options and their general knowledge of utility workfiows to provide our customers with results that matter for their business. Our functional SMEs also provide our core -team and end user training, ensuring that our customers have direct access to our solution experts. Conversion Lead — Russ Aubertine The Conversion Lead is the SME responsible for extracting data in a repeatable process from the legacy system. Additional responsibilities include assisting with legacy data cleanup, determining data mapping rules, completing data conversion templates, and addressing questions posed by the City, Business Lead and Project Manager. Reporting Lead —Carol Tahami W